Technical Support Analyst

About Zoovu

At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. Now, we’re looking for dynamic and driven individuals to join our team as Technical Support Analyst and contribute to our ambitious mission.

If you are searching for a job that will allow you to expand your skills and want to join a fast-paced, super-friendly team of IT professionals – then look no further! We’re searching for a Technical Support Analyst to join our Technical Support team responsible for managing the requests related to the Zoovu product suite.

The Zoovu Support team handles all kinds of technical and operational tasks related to the company operations. The majority of our work time is spent on evaluating complex system requests. It’s a great place to be if you want to face interesting challenges every day, and at the same time develop yourself and expand your knowledge of the IT industry.

The ideal candidate is a tech-savvy person curious about the cutting-edge IT technologies, willing to learn and help our customers use the Zoovu product suite. Prior experience (business or educational) in the IT-related field is a plus but not a must.

Your responsibilities:

• Supporting customers and internal users via various channels (email, occasional video calls etc.)
• Analyzing and resolving support requests related to the Zoovu product suite (technical, operational).
• Participating in the development process by testing new system functionalities.
• If needed - escalate customer technical issues to the development team. Cooperation with the R&D team to resolve the reported issues and improve the overall system quality.
• Developing process and internal system improvements and initiatives through own ideas

Requirements:

• Tech-savviness, understanding of digital business, interest, and excitement for innovative software solutions,
• Accountability and responsibility; readiness to take over and own tasks, being responsible for their outcome, proactive to deliver the best possible experience to our customers
• Good English communication skills, both verbal and written,
• Flexibility to work in shift patterns, either morning, afternoon, or night (shifts are performed in two patterns: 8 am - 4 pm and 2 pm - 10 pm, night shifts are handled in an on-call manner).
• Familiarity with basic web development technologies (HTML, CSS, JavaScript etc.) is a plus but not a must.

Benefits:

• Diverse workload - solve customers’ problems one day, write a technical article the next, test system changes and you’ll never get bored
• Flexibility - work from home or from our cookie-stuffed office space in Wrocław located at the city center
• Awesome team and no corporate hierarchy, work in international team and excellent benefits package

Please Note:

Only applications (in English) from candidates with Rights to Stay and Work in Poland are acceptable. Role is 100% remote, but - due to company meetings / events organized on a regular basis, mostly addressed to candidates living in Wroclaw or close to Wroclaw.