Director, Product Design - Care Platform

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

As Director of Product Design at Honor, you will lead the strategic design initiatives for our comprehensive Care Platform, including web and native apps for operations teams, Care Pros, and care agency partners. Your leadership will ensure our design solutions are empathetic and effective, aligning with our mission to revolutionize the aging experience.

Responsibilities

• Lead the Care Platform product design team, nurturing creativity and innovation.
• Develop and execute a cohesive design strategy that aligns with business goals and our mission.
• Play the role of primary user advocate, increasing the team’s insight and awareness of user’s needs.
• Enhance existing products and design new initiatives that improve user experience (in both product and service).
• Collaborate with cross-functional teams (Product Management, Engineering, Data, and Operations) to integrate technology seamlessly into our services.
• Drive user research and service design methodologies to understand better and meet our users' needs.
• Manage and mentor an exceptional team of designers, fostering professional growth and excellence.
• Champion a culture of high performance and continuous improvement.

Requirements

• Extensive product and service design experience, with a highly developed ability to leverage the latest tools and technology, such as
• 4+ years leading productive design & research teams shipping successful products & services
• Strong systems thinker with a demonstrated ability to solve complex problems strategically
• Proven leadership skills with experience in hiring, managing, and retaining high-performing talent
• Mentoring design teams in scaling UX approaches, methods, processes, and delivery to appropriately solve problems of differing sizes and complexity.
• Proficiency in integrating emerging technologies into user-centric services.
• Excellent communication skills and ability to work effectively with diverse teams.
• A bias towards action and an iterative approach to product development

Desirable

• Background in service design or extensive experience designing products with a strong service design component.
• Experience in startup environments, adept at navigating and thriving in fast-paced settings.
• Experience with AI-assisted design processes and AI-enabled, omnichannel interaction design.

Why Join Us:

You’ll be part of a fast-growing company that values diversity, innovation, and teamwork. At Honor, you’ll tackle meaningful challenges, significantly impact our products and community, and help us reach 10X more aging adults. We offer competitive compensation, comprehensive benefits, and a flexible work environment to support your personal and professional growth.

Apply Today:

Ready to help shape the future of next gen ager care? We’re looking for a visionary leader passionate about design and impact. Please submit your resume, a cover letter, and a portfolio of your work.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

What’s next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an E-Verify company. For more information please review our Participation and your Right to Work