Text Support Specialist (CCS)

Who We Are

We’re building the future of real estate — today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and loan officers to win at any step of the real estate journey, whether that’s finding a top agent, securing a competitive mortgage, or ensuring an on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are

People love you, and you love people. You are a self-starter and motivated to work in a dynamic, startup environment. You’ve had proven success in a competitive sales organization. You are eager to transform the real estate industry and to be part of something awesome.

What You’ll Do Here

• Responding to inbound clients via messaging in a timely manner
• Manage multiple text conversations concurrently in a timely manner
• Manage rebuttals and push-back from clients
• Moving clients down the sales funnel to schedule a meeting with agents and investors
• Navigate internal and external Applications
• Report issues and blockers to management

You Have

• At least 2 years of relevant experience in responding to inbound clients or chat support
• Strong communication skills, both in verbal and written form
• Tech savvy and not afraid to learn new things
• Ideal work schedule is from Monday to Friday, 5am to 2pm PHT, however, shift schedule may change depending on lead volume. US hours schedule is also available

This is a permanent WFH set-up from the Philippines.

Let’s chat!

HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request and any accommodation will be addressed confidentially.