Technology Business Analyst - Data Solutions

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Requirements:

A successful Technology Business Analyst III will exhibit the following characteristics:

• Experience working and collaborating with diverse teams in a dynamic, rapid-growth environment.

• Amazing time management skills, with prior experience in a time-sensitive development environment.

• Experience partnering with Product and Platform Managers to develop the strategy and rationale for features.

• Ability to Influence without Authority

• Excellent Written and Verbal Communication

• Demonstrate success in both Projects and Presentations

• Exhibit a Thirst for Knowledge and Continuous Learning

• Ability to Think Out of the Box

• Curiosity to Question Antiquated Methodologies

• Flexibility & Adaptability

• Ability to Break Emotional Ties to Project / Product Specifications

• Ability to Make Project Decisions based on Leadership Direction, Resourcing and Budgetary Information

• Ability to facilitate both Technical and Non-Technical Conversations

• Active, Effective and Mindful Listening Skills

• Demonstrate Creativity

• Ability to Understand and Document a project cost-justification analysis.

• Collaboration with other departments outside of IT.

• A strong believe in user-centered design principles.

• Cultivate strong internal and external client relationships.

• Ability to work quickly and thrive in a high-pressure environment.

• Ability to work independently to troubleshoot technical and process-related issues.

• Ability to be self-sufficient and seek out answers to your questions.

• Assist in leading and shaping the design center of excellence for all Holman Product Platforms.

Platform Design:

Scope and oversee the development lifecycle and deployment of major and minor system innovations, enhancements, features and functionality for all Holman Platforms and Applications.

• Requirements Documentation: Researches each project assignment with business and IT stakeholders to ensure all internal and external end users’ needs are met.

• Market Research: Conducts a market research study to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry from a design perspective.

• Platform Design Process: Manage the end-to-end design process (problem, solution, implementation) including creation of design concepts, developing interactive prototypes, devising, and conducting experiments and delivering applications. Maintain a consistent design system for our various platforms rooted by the four key principles: evidence, iteration, expertise and inclusion.

  • Approach: Take a data-driven, empirical approach to platform design.

  • Evaluation: Help identify platform design needs from a potential and/or existing users and help drive the formulation of hypotheses and solutions.

  • Creation: Work with development to help push rapid iteration on Holman platforms and achieve performance targets by making real-time decisions on platform design specifications. Create wireframes, mockups, and prototypes to effectively communicate design ideas to the team.

  • Deployment: Create and distribute publications such as “What’s New” broadcasts to internal and external users to provide communication around platform changes and enhancements. Works with Platform Management and the operational business team members to create transition plans for rolling out enhancements.

• Customer Experience: Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements and ROI models.

• SCRUM based Agile Development Lifecycle Management: Writes a formal business requirements document to be approved by the platform management team and used / referenced by business and IT stakeholders as well as the development teams to fully understand and outline the project. Works directly with development, the business and other IT stakeholders to create and adhere to project timelines. Attend all ceremonies and weekly sprint meetings during the design and development phases of projects to provide direction and input to the development team as the weekly sprint tasks are reviewed.

• Azure Dev Ops Board / Sprint / Task Management: Works with SCRUM master and/or PMO and Development to ensure all weekly sprint tasks are logged and updated. Ensure compliance to timelines, tasks, and updates are met.

• Project Status Communication: Works with Development during weekly sprint sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines.

• Organizational Collaboration: Collaborate and communicate effectively with all Platform Management & Design team members and all other IT and Holman Organizational Teams.

• Platform Support: Tackle complex technical problems and work to help users feel more confident using our applications. Responsively and effectively handle issues. Assist in educating and training the Helpdesk and Sales & Training Teams regarding new system features and functionality to set the project deployment up for success.

• Platform Feedback: Creates and implements feedback tracking procedures.

• Other Responsibilities:

  • Activities - Client & Prospect Meetings and Webcasts

  • Complete online webcasts, onsite & offsite presentations or trainings of our client facing systems for our clients/prospects when advised. Travel can be required and not limited to any specific days during a calendar year.

  • Proper preparation with Sales and/or Client Relations to ensure a successful meeting.

  • Document conversations on shared resource site.

  • Report on any client issues and provide support in determining the solution.

  • This may include small project lists when many items are documented during the meeting.

  • Complete any follow-ups with Sales when advised.

• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field (such as IT Disciplines, Business, Graphic Design, HCI, Visual Communication, Technical Writing or UX Design are helpful)

• Additional education, certifications, or other distinctions are a plus.

  • SCRUM certification

  • AGILE Development

  • SDLC Documentation

  • PMP Certification

  • UX/UI Design Certification

  • CX Certification

• Proficient in various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Familiar with all Holman platforms and applications

• Experience with Azure Dynamics, Figma/Uizard, PL/SQL

Relevant Work Experience:

• 5+ years’ experience as a designer; experience designing technical solutions for the automotive or fleet industry is an asset.

• An outstanding portfolio, showcasing a foundation in typography, interaction, visual design, and ideation.

• Demonstrated ability to pull together a cross-functional team and lead a productive ideation session.

• Experience turning static wireframes and designs into interactive flows using various prototyping tools such as Figma and Uizard.

• Experience testing designs through usability and regression testing methods.

• Experience designing for both Android and iOS app based mobile devices.

• Experience tracking and interpreting metrics to support design decisions.

• Experience working in an agile environment is an asset.

• Experience in a client-facing role including virtual and in-person interaction is preferred.

• Experience as a technical writer is helpful.

• Experience leading customer research and other open-ended research inquiries is helpful.

#REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.