Director of Renewals | Fully Remote USA

Company Description

HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.

We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.

Job Description

The Director of Renewals is an experienced and highly self-motivated role that manages our Renewals Operations. This role is responsible for building a strategy and a team around renewal execution. The Renewals Team can flex their creative muscle and develop/execute on win/win negotiation strategies that maximize contract renewals but, more importantly, protect the customer relationship.

Our Renewals team is an integral part of retention and this person will collaborate closely with the Sales and Customer Success leaders to ensure the long-term success of customers.

Essential Duties and Responsibilities

• Data modeling to predict renewal trends

• Salesforce.com reporting and analysis

• Forecast diligence and operational rigor

• Consistently exceed quarterly and annual Retention goals

• Defines clear goals, prioritizes work, and creates an environment that fosters collaboration, trust and respect

• Knowledgeable about HireVue’s solutions and service offerings, including SaaS business solutions and implementation methodologies and advanced service offerings

• Ability to evolve renewal strategy with company priorities.

• Selects, coaches and develops the team to provide world class retention of 90%+ gross retention

• Strong ability to identify risk trends within HireVue’s book of business for discussion with cross functional partners

• Builds executive partnerships across all organizations at HireVue

• Works with Sales and Customer Success to showcase value realization for the customer; this is more than just adoption but quantifying and ensuring they are getting value from the platform

• Assists with overall retention plan, forecasting and reporting

• Drives multi-year renewals with expansion in an effort to decrease annual administrative burden and lock in revenue for a longer term

• Conducts recurring risk mitigation meetings with revenue Leaders at HireVue

• Works directly with Legal, Finance, and Sales Operations on renewal execution

Qualifications

Education and Experience

• 5+ years of professional B2B selling and/or renewal experience in technology sales or client relationship management

• 3+ years leadership experience leading remote teams to meet and exceed performance goals

• Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers

• Proven track record of consistently exceeding corporate objectives and quotas; self-motivated, and driven by results

• Excellent verbal and written communication skills

• Excellent presentation, and negotiation skill

• Proven ability to lead teams, build coalitions and develop strong partnerships across functions internally and externally

• Executive presence and ability to interact effectively with all levels of the organization

• Ability to work under pressure, to take accountability for business challenges, think strategically and tackle complex problems

• Intellectual curiosity and ability to spot trends/ patterns

Additional Information

Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match

Click Here for US Benefits

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Here are some of the states where HireVue is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.

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