Remote IT Help Desk Technician

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. The Client is a U.S.-based Managed Service Provider (MSP) dedicated to providing high-level technical support and infrastructure management for a diverse range of businesses. The Role is for a dependable, high-energy IT Help Desk Technician to join their support team.

Requirements

• Exceptional spoken and written English
• 2–5 years of dedicated IT support or help desk experience
• Strong understanding of Windows OS, Microsoft 365, and basic networking concepts
• Prior experience working within a Managed Service Provider (MSP) environment
• Familiarity with professional ticketing systems (e.g., ConnectWise, Autotask, or similar)
• A "take-ownership" attitude with the ability to work independently in a fast-paced environment

Benefits

• Competitive Compensation: High-tier salary range for Latin American IT professionals
• Growth Opportunity: Work within a structured U.S. MSP environment with exposure to diverse technical stacks
• Stability: Stable, long-term full-time remote position
• Impact: Direct influence on client satisfaction and the operational success of a growing service provider