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HireLATAMHI

Remote Helpdesk Manager

HireLATAM is a staffing agency that connects U.S. businesses with pre-vetted, bilingual remote professionals in Latin America for roles in marketing, finance, and technology.

HireLATAM

Employee count: 11-50

Salary: 24k-30k USD

United States only

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HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. The company is seeking a Remote Helpdesk Manager to oversee all support operations, ensure SLA compliance, and lead the offshore support team.

Requirements

  • 3+ years of experience in IT helpdesk/service desk management
  • Proven experience managing remote/distributed teams
  • Strong understanding of ITIL framework and best practices

Benefits

  • Salary: $2,000 - 2,500 USD/month
  • Schedule: Monday–Friday, 8:00am to 5:00pm Eastern Time with 30min lunch break

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 24k-30k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About HireLATAM

Learn more about HireLATAM and their company culture.

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At the heart of HireLATAM is a mission to bridge the gap between exceptional Latin American talent and U.S. businesses seeking growth. Founded on the belief that talent is distributed equally but opportunity is not, the company cultivates a culture of connection, empowerment, and mutual success. They are not just a staffing agency; they are a fully remote team passionate about creating meaningful career opportunities for professionals in Latin America while providing cost-effective, high-quality solutions for their clients.

The company values transparency, efficiency, and the human element of recruitment. By rigorously vetting candidates for English fluency, technical skills, and cultural fit, HireLATAM ensures that every placement is a step towards building a stronger, more diverse team. Their commitment extends beyond the hire, offering a 90-day replacement guarantee and ongoing support to ensure long-term satisfaction. Whether it's connecting a startup with their first remote developer or helping an enterprise scale their support team, HireLATAM operates with a dedication to excellence and a genuine desire to see both their clients and candidates thrive in the global marketplace.

Employee benefits

Learn about the employee benefits and perks provided at HireLATAM.

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Fully remote team

A fully remote team operating across Latin America.

Flexible working hours

A flexible approach to working hours and schedules to promote work-life balance.

View HireLATAM's employee benefits
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HireLATAM

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