Canada onlyAbout the RoleIn this role, you’ll support the SVP of Customer Success & Services, Gwen Sheridan, and two of her vice presidents, Raksha Balasubramanyam and Steve Hallowell. Together, we are responsible for the post-sale success of our customers. We work regularly with our customers’ senior leaders; organizing these meetings and representing Highspot in your communication will be an important part of the role. We have big goals for our business and know that the right candidate can play a key role in helping us achieve our outcomes. As a group, we are low-ego, high-passion folks. We care deeply about details and executing with excellence. The ideal candidate will share these values.
What You'll Do
- Manage calendar, travel, and expense management for three executives. Proactively seek out and triage scheduling conflicts and stay ahead of opportunities to recommend meeting alternatives. Demonstrate flawless judgment around what is urgent and what can wait.
- Ensures preparation of meeting setting, participant attendance, preparation of meeting materials, support for presenters, such that meetings are effective for all parties, able to identify delegates for meeting conflicts
- Track and help drive the completion of key deliverables following up on outstanding items
- Be a key driver in creating and maintaining the team culture within the team and ensuring this connects to the broader Highspot culture
- Build strong working relationships with colleagues in the Customer Success organization and beyond
- Proactively identify and execute on opportunities to make your partner executives more effective
- Identify any process issues or bottlenecks in the team and work with leadership on possible solutions
- Continually seek out and identify opportunities to improve the process and create efficiencies
- Establish and maintain effective relationships with other EAs across the company
- Work effectively under pressure within short time constraints prioritizing tasks and taking appropriate action
- Plan and organize morale events inclusive of events celebrating important team and company milestones
- Answer questions and provide support for all team members
Your Background
- You are exceptionally organized, detail-oriented, dependable, have a proven track record of strong execution on large-scale projects and process improvements.
- You are a fearless problem solver, clever in identifying solutions to problems of varying urgency and complexity.
- You should possess the ability to take on a variety of office administration and corporate logistic tasks to facilitate smooth operations of the department. You balance multiple priorities, while remaining flexible, proactive, and efficient.
- You have good written and verbal communication skills, strong decision-making ability and attention to detail - all are equally important in this role.
- You enjoy working in a dynamic, collaborative and continuously changing work environment.
- You bring enthusiasm and a positive attitude to everything you do. You are happiest when you can fit all of the pieces of the puzzle together.
- You thrive on organization and attention and know that details matter. When you see something that needs to be done, you make it happen. You operate with humility and grace under pressure.
- You collaborate effectively with colleagues across Highspot, and develop a reputation for being a “get it done” kind of person.
- Each of your partner executives are deeply grateful for your smarts, execution skills, and ability to see around corners; we sing your praises as often as we can, and can’t imagine what we did before you joined us.
Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."
United States only
AI, AG + 39 more
