Manager, Certifications

Role Overview

As the HighLevel Certifications Team Manager, you will lead, structure, and scale our global user certification program. You will be responsible for managing a remote team of Certification Specialists, building scalable systems, and ensuring the integrity of certification exams.

What You Will Do

Direct, mentor, and scale a remote team of Certification Specialists, build and improve scalable systems, and oversee the end-to-end certification pipeline.

Why It Might Be a Fit

You will be a data-driven leader who is highly organized and metrics-focused, with strong leadership, coaching, and direct people-management skills. You will thrive on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing criteria.

Requirements

• High School Diploma or equivalent
• 8 years of Experience
• 5+ years of professional experience in customer training, customer success, or running certification operations for technical products
• 2+ years of direct experience managing and mentoring a remote team
• 1+ years of hands-on experience using HighLevel
• Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites

Benefits

• Remote work
• Opportunity to work with a global community
• Competitive salary
• Equity (not specified)
• Healthcare (not specified)
• PTO (not specified)
• Retirement (not specified)
• Learning budget (not specified)
• Parental leave (not specified)
• Wellness (not specified)
• Visa/relocation (not specified)
• Remote flexibility (not specified)
• Stipends (not specified)
• Bonus/commission (not specified)
• Paid holidays (not specified)