Customer Proposition Manager - HEINEKEN

Customer Proposition Manager

Function: On Trade
Location: Field Based
Salary: £33,000- £41,000 base depending on experience, plus full benefits listed below.

Contract: 10-month Fixed Term Contract

Closing Date: Wednesday 10th July 2024 Please note, that we may close vacancies early when we receive significant numbers of applications.

As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Customer Proposition Manager to join our On Trade sales team today!

About the role:
You’ll be working with the Customer Excellence Team to create, coordinate and deliver the external communication plan for our On Trade team within HEINEKEN UK (HUK). Essentially this means supporting the Senior Customer Proposition Manager to ensure the successful execution of our external communications plan across brand, category and SmartDispense, through PR advertising campaigns, earned media coverage, and delivery of trade event activations. You’ll play a key part in the day-to-day running of the HUK On Trade press office to drive our presence and value perceptions with our customers and our consumers.

You’ll have the chance to participate in project work for our On Trade B2B e-commerce website “eazle”. This will include collaborating with Trade press contacts and internal stakeholders to build awareness of the brand and proposition. The role will also have budget management responsibilities for projects and events. You’ll work closely with colleagues from both the marketing & ecommerce team to optimise the customer journey and awareness of our brands, eazle Club and eazle Campaigns.

You’ll develop strong stakeholder management capabilities, as well as both B2B and B2C activation and PR advertising skills (online, social and traditional) through on-the-job experience, formal training and ongoing coaching from the manager. You’ll develop an understanding of both digital and social marketing and how they work together to maximise reach and engagement with B2B customers.

Whatthe Hiring Manager says about the role:
“This is an exciting role, with lots of variety, from leading and shaping our branded trade press communications to selling our HUK proposition to prospective customers, to managing all elements of our bar activations at key trade events.”

About you:
Any experience creating or executing communications plans would absolutely help in this role but so would spending time with our customers and being able to understand their needs. There’s an opportunity to learn and develop here, what we need is someone with the willingness to do just that!

We’re looking for somebody who is confident and can proactively provide recommendations to move forward and for improvements. Working at pace with the ability to manage multiple activations and stakeholders simultaneously will be part of the enjoyment for you! The ideal candidate will also have the following:

• Motivated to work independently.
• Manage your time well and meet tight deadlines.
• Great stakeholder management and interpersonal skills
• Can communicate well at all levels of the business.
• Learning agility to understand and interpret the information the On Trade, Category and Brand

then this could be the next step for you!

Our benefits and rewards

• Annual bonus
• Company-funded Private Medical Healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (holiday trading available)
• Retail discounts
• A monthly case of our delicious ciders and beers (low and no alcohol options available)
• Unique learning and development opportunities

…And much more! Check out our Why Join Us page if you’d like more information.

You’ll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice.

The application
If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early where we receive lots of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at [email protected].

You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!

Who we are
We’re the world’s most international brewer and the name behind a host of brilliant beers and ciders, from Birra Moretti, to Strongbow, to Cruzcampo and many more.

It’s a fantastic time to join us. We’re leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.

When you join us, we’ll back you to reach your full potential. You’ll enjoy unique development opportunities, unforgettable experiences and a reward package that goes far beyond the salary you receive.

If you want to hear more about life at HEINEKEN from our colleagues, head over to LinkedIn and check out the hashtag #LifeatHEINEKENUK.

There’s no better place to untap your future. Join us and brew a better career.