United States onlyHearth is seeking a Retention Specialist to join their Customer Success team. The ideal candidate will have 2+ years of experience in customer service, sales, or a related field, and be able to handle high-volume phone interactions with resilience. The role involves managing inbound cancellations, running retention initiatives, and driving revenue growth.
Requirements
- 2+ years of experience in customer service, sales, or a related field
- Strong foundation in customer-facing roles with excellent communication and active listening skills
- Proven track record of meeting or exceeding quotas/KPIs
- Experience with Salesforce or similar CRM systems
- Ability to handle high-volume, fast-paced phone interactions with resilience
- Problem-solving and conflict resolution skills
- Adaptability to a fast-changing environment with attention to detail and consistent follow-through
- Customer-centric mindset with a genuine desire to help businesses succeed
Benefits
- Mission-driven, values-based culture
- Competitive pay
- Unmatched opportunities to learn and develop
- Generous PTO
- Paid company holidays
- Stock options
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
AU, CA + 4 more
Mexico only