About the gig
- Serve as a trusted advisor and main business relationship contact for our key strategic accounts. Develop a deep understanding of their business goals, challenges, and industry trends to effectively drive account growth and deliver solutions that meet their evolving needs.
- Lead the development and execution of client APIs, ensuring they align with both our capabilities and client objectives for seamless data exchange.
- This role will work arm-in-arm with our customer success team to ensure the successful implementation and maintenance of client KPIs, troubleshooting issues, and making improvements as needed to enhance client relationships and satisfaction.
- Develop and execute a comprehensive growth plan, leveraging your knowledge of the client's industry, competitive landscape, and our company's offerings. Identify and pursue new business opportunities within existing accounts to maximize revenue and profitability.
- Build and maintain strong relationships with key stakeholders at client organizations, including C-suite executives and decision-makers. Establish yourself as a strategic partner, effectively communicating our value proposition, and fostering trust and credibility.
- Proactively monitor client satisfaction alongside customer success and our clinical team, identifying areas for improvement and taking prompt action to address concerns. Collaborate with internal teams to ensure exceptional service delivery, timely issue resolution, and ongoing value realization for clients.
- Collaborate closely with internal teams, including customer success, clinical, marketing, product development, and operations, to align account strategies, drive cross-selling and upselling opportunities, and ensure seamless execution of client initiatives.
- Regularly assess account performance, track revenue growth, and provide accurate revenue forecasts. Prepare comprehensive reports and presentations for internal stakeholders, highlighting key metrics, trends, and areas of opportunity or risk.
- Stay up to date with industry trends, competitor activities, and market dynamics. Leverage this knowledge to proactively identify new growth areas and recommend strategic initiatives to maintain a competitive edge.
About you
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field preferred, Master's degree in Business Administration (MBA) a plus.
- Minimum of 7-10 years of experience in sales, business development, or account management, with at least 5 years healthcare
- Demonstrated experience managing large, strategic, and complex accounts.
- Strong understanding of value-based models preferred
- Strong strategic thinking and business acumen.Experience with SalesForce CRM.
- Work well with cross-functional teams.
- Exceptional leadership and team management skills.
- Outstanding communication and interpersonal skills.
- Proven ability to build and maintain strong relationships with key stakeholders.
- Ability to drive customer satisfaction and loyalty.
- Demonstrated track record in meeting and exceeding sales targets.
- Sense of humor is a must!
Why you'll love working here
- We're mission-driven: we're revolutionizing the way cardiovascular care is delivered
- Up for the challenge: make a big impact by joining a fast-growing team in its early stages
- Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.
- We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- opt into comprehensive health, dental and vision benefits
- enjoy flexible leave and work from home policies
Perks:
In addition to finding people who are truly excellent at what they do, our team is founded on a set of values we hold close to heart:
Our Values
- Be amazing at what you do, without ego.
- Take ownership and be accountable to yourself and the team.
- Move fast with our stakeholders' best interests at heart.
- Be open to a breadth of ideas, but focused on delivery.
- Measure and improve what really matters.
- Be candid and honest with people.
- Demonstrate high integrity, always.
- Help others and appreciate those who help you.
- Be a kind and decent human.
- Have fun.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Heartbeat will not pay fees associated with resumes presented through unsolicited means.
