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HealthStreamHE

Tier 1 Customer Support Specialist I

HealthStream, Inc. is a leading provider of Software-as-a-Service (SaaS) based applications for healthcare organizations in the United States, focusing on workforce development, training, talent management, and credentialing solutions. [5, 10] The company aims to improve patient outcomes by developing the healthcare workforce. [7, 9]

HealthStream

Employee count: 1001-5000

Salary: 39k-41k USD

United States only

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You will provide exceptional customer service and product support and have a significant role in the overall customer experience.

Requirements

  • Provide phone, email, and chat support
  • Troubleshoot and diagnose reported problems
  • Build strong relationships with customers and colleagues

Benefits

  • Medical, Dental and Vision insurance
  • Paid Time Off
  • Parental Leave
  • 401k and Roth
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance
  • Short- and Long-Term Disability
  • Medical Bridge Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Identity Protection
  • Legal Protection
  • Pet Insurance
  • Employee Assistance Program
  • Fitness Reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 39k-41k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About HealthStream

Learn more about HealthStream and their company culture.

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Through groundbreaking technology, HealthStream is revolutionizing healthcare workforce development and empowering organizations to deliver the highest quality of care. For over three decades, HealthStream has been a trusted partner to more than 5,000 healthcare organizations, cultivating a more competent and engaged workforce. The company's innovative spirit is evident in its comprehensive suite of solutions, which are contracted by approximately 4.8 million healthcare employees across the United States. [7, 9] These solutions address critical areas such as workforce development, training and learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and the management of simulation-based education programs. [7, 9, 10] HealthStream's commitment to advancing the industry is further highlighted by its hStream platform, a technology designed to connect and streamline the entire HealthStream ecosystem, enhancing everyday workforce efficiency and supporting seamless interoperability. This platform strategy is central to the company's vision for the future of the healthcare workforce.

HealthStream's dedication to innovation has garnered significant recognition. The company's Learning Center was ranked #1 among the 50 Best Healthcare Software Products by G2 in February 2025, a testament to its excellence in a competitive landscape of nearly 5,000 products. [1, 2] Furthermore, CredentialStream and SafetyQ & ComplyQ also secured top spots, reinforcing HealthStream's leadership in healthcare workforce solutions. [1, 2] The Smithsonian Institution recognized HealthStream's innovative use of technology to empower and advance society with the Computerworld Smithsonian Medallion. [1, 9] With a strong focus on customer satisfaction and a history of receiving numerous Brandon Hall Excellence in Technology Awards, HealthStream continuously strives to exceed expectations and drive positive change in healthcare. [1, 9] The company's solutions, including the AI-powered JANE AI for personalized training and CredentialStream for efficient provider data management, demonstrate a forward-thinking approach to solving complex challenges in the healthcare sector. [2, 9] By consolidating essential tools into a unified ecosystem, HealthStream unlocks efficiency, elevates safety, and minimizes risk, enabling healthcare teams to focus on delivering superior patient care.

Employee benefits

Learn about the employee benefits and perks provided at HealthStream.

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401(K)

HealthStream offers a 401(K) plan.

Paid Holidays

HealthStream offers paid holidays.

Life Insurance

HealthStream provides life insurance.

Dental Insurance

HealthStream provides dental insurance.

View HealthStream's employee benefits
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HealthStream

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