United States onlyCOMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and in the country.
JOB DESCRIPTION:
HealthMark Group is looking for bright, energetic, and motivated people to join our company. Our Audit Account Specialists role involves overseeing a portfolio of key requestors and clients for projects such as HEDIS, MRA, and other risk/payment integrity requests. The role is responsible for ensuring the operational excellence of audit intake, relationship management, and reporting.
Type of Role: FULL-TIME
Duties include but not limited to:
Duties:- Strengthens the advancement of key requestor and client relationships
- Responsible for gathering and documenting all bulk requests received in multi-channel platforms.
- Performs inventory analysis to drive operations.
- Generates and distributes reports to both internal teams and external clients and requestors.
- Updates on chase statuses for inventory, aiming for near real-time communication.
- Weekly communication regarding unresolved inventory, specifically items lacking complete information.
- Monitors and reports on the turnaround time (TAT) for all communications.
- Communicates messages clearly, promptly and concisely to clients and requestors
- Raises issues and promotes priorities in workloads
- Reports to the Audit Account Manager
Requirements:
- Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
- Management and Leadership skills
- Knowledge of grammar and punctuation
- Ability to work to time constraints.
- Focused on audit team character pillars: prepared, honest, teacher/learner
- Typing- Data Entry
- Excellent written and verbal communication skills
Measurables:
- Focuses on a 24 HR TAT response time to incoming requests and statuses
- Builds relationships with assigned requestors to achieve satisfactory service
- Supports CSA to achieve satisfactory client scores
- Reduces inbound inquiries by providing outbound proactive communications.
Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
