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HeadoutHE

Intern, Reservation Operations

Headout is an on-demand mobile marketplace that helps travelers discover and book tours, activities, events, and local experiences worldwide.

Headout

Employee count: 501-1000

India only

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🚀 Why Headout?

We’re a rocketship: 9-figure revenue, record growth, and profitable

With $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we’re just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We’re growing, profitable and nowhere near done.

What we do is important

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between.

Why now?

The foundation is strong. The opportunity ahead is even bigger. We’ve hit profitability, built momentum, and proven the model — but there’s so much more to build. If you’re looking to join a company where the trajectory is steep and your impact is real, this is the moment.

Our culture

Reinventing the travel industry isn't easy, but that's the fun part.
We care deeply about ownership, craft, and impact, and we’re here to do the best work of our careers. We won’t pretend like it’s for everyone but if you’re a builder who loves solving tough problems, you’ll feel right at home. Read more about our unique values here: https://bit.ly/HeadoutPlaybook

👩‍💻The role

We are looking to bring on board a motivated and detail-obsessed Intern, Reservation Operations to support critical backend workflows at Headout. This role is ideal for someone who thrives on accuracy, enjoys working with spreadsheets, and is eager to gradually grow into a broader role that touches key operational processes.

The internship spans 9 months, beginning with a 3-month foundational phase focused on data entry. This initial phase is designed to help you deeply understand our reservation systems, workflows, and how the fulfillment engine at Headout operates. By working closely with the core data, you’ll develop an eye for detail and gain contextual knowledge essential for supporting complex operational tasks.

Following this, your responsibilities will expand to include core fulfillment activities, such as booking confirmations, basic data analysis, report generation, and resolving issues on both the customer and service provider (SP) fronts. You'll get hands-on exposure to how data, people, and systems interact at scale in a high-growth environment. Interns who show strong ownership, learning agility, and execution typically move into full-time roles at the end of their internship.

This is a remote-first role, open to candidates across India.

🤩What makes this role special?

  • Start Strong. You’ll kick off by mastering the reservation data backbone of Headout. Your early work will help you build fluency in the processes and tools that power our guest experiences.
  • Cross-Functional Exposure. You’ll work closely with operations, customer experience, and supply teams, gaining insight into how each function plays a part in delivering a smooth booking experience to Headout guests worldwide.
  • Learning by Doing. This is not just about inputting data. It’s about understanding how data drives outcomes. You'll build process discipline, strengthen your analytical mindset, and develop real-world problem-solving skills.

💝What skills & experience do you need?

  • You’re detail-oriented. Accuracy is your default mode. You take pride in producing clean, error-free work and proactively double-checking outputs.
  • You’re tool-savvy. You have hands-on experience with Google Sheets and Microsoft Excel, and are comfortable with formulas, filters, and navigating large datasets.
  • You’re organized and dependable. You manage your workload independently, meet deadlines reliably, and bring consistency to every task, no matter how small.
  • You’re eager to grow. You’re not just here to enter data. You're here to understand the big picture and support fulfillment at scale.
  • You’re a clear communicator. You can flag inconsistencies and data issues clearly and work collaboratively across teams to resolve them.
  • You’re a fast learner. You pick up new tools and processes quickly and are open to feedback, iteration, and experimentation.

Bonus

  • Have prior internship or academic project experience in data operations, reporting, or analysis
  • Have worked on customer operations or order fulfillment processes
  • Are comfortable working in high-growth, fast-paced environments
  • Understand how performance metrics and data accuracy influence business decisions

EEO statement

At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.

Privacy policy

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

India +/- 0 hours

About Headout

Learn more about Headout and their company culture.

View company profile

At Headout, we are at the forefront of revolutionizing the travel and experiences industry through pioneering technology and a relentless focus on innovation. Our mission is to bridge the gap between the digital and physical worlds, creating a seamless and delightful way for people to discover and book the best real-life experiences a city has to offer. Through our on-demand mobile marketplace, we are not just aggregating tours and activities; we are building a sophisticated, managed ecosystem. This involves standardizing a highly fragmented industry by working closely with local partners to upgrade infrastructure and service levels, ensuring a consistently high-quality and reliable experience for our customers. Our platform leverages cutting-edge technology, including AI and machine learning, to personalize recommendations, optimize pricing dynamically, and provide real-time availability, making spontaneous discovery and booking effortless for millions of travelers worldwide.

Our commitment to technological advancement is unwavering. The recent acquisition of Dabble, a deep-tech company specializing in AI, computer vision, and spatial computing, marks a significant step in our journey to become an AI-first company. This strategic move will empower us to build the next generation of immersive travel experiences, transforming how our users discover and interact with their surroundings. We are developing AI-powered tools, like our trip planning assistant 'Huggy', to make travel planning more intuitive and personalized. By embedding AI across our platform, from customer support to inventory management, we are enhancing operational efficiency and scalability. Headout is not merely a booking platform; it is a technology-driven brand dedicated to unlocking a happier world by connecting people with high-quality, curated experiences that entertain, educate, and inspire. We are building the future of how people experience the world, one unforgettable moment at a time.

Employee benefits

Learn about the employee benefits and perks provided at Headout.

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Community Lunch

Hybrid-working model with community lunches.

Home Office Budget

$250 to set up a productive work environment outside of the office.

Headout Credits

$500 worth of Headout Credits to, you guessed it, head out to any of our experiences around the world.

Mental Health Support

Get access to unlimited 1-on-1 therapy sessions, newsletters, and seminars with our mental health partners.

View Headout's employee benefits
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