United States onlyThe Implementation Manager I is responsible for managing the end-to-end implementation process for Grace Hill's suite of products. This role focuses on ensuring a seamless onboarding experience for clients, driving adoption, and improving long-term success. The manager will lead product setup, training, and ongoing client support.
Requirements
- Experience in SaaS implementation, customer success, or related client-facing roles
- Exceptional communication skills
- Strong organizational and time management skills
- Ability to collaborate effectively across departments
- Proficiency with project management tools, CRMs (Salesforce), and G-Suite applications
- High attention to detail, proactive problem-solving skills
- Commitment to client success
