Account Manager

About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role

Your mission

GotPhoto is looking for an enthusiastic Personal Account Manager to join our Customer Development Team in Colorado or Georgia to create and maintain strong connections with our mid-market accounts.

Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024. As we grow and expand, we recognize the need for a dedicated Personal Account Manager to join our team and help us to build a stronger function. This role will guide and empower photographers nationwide in their journey toward success by embracing digital transformation through the GotPhoto SaaS solution.

Responsibilities

• Foster strong relationships with our customers, proactively assisting them in achieving their business goals

• Drive customer revenue growth by continuously consulting them about potential improvements and best practices for leveraging GotPhoto to its fullest potential

• Take responsibility for retaining and growing a defined pool of customers

• Actively monitor account performance metrics, identifying trends and patterns to prevent churn

• Collaborate with cross-functional teams such as Sales, Product, and Support, to create a cohesive customer experience and proactively address customer requirements to drive effective solutions

We are looking for:

• 1-2 years of hands-on experience in Customer Success/Account Management roles, preferably in a startup environment

• Experience navigating software solutions, explaining complex tech products for business clients

• Experience building collaborative relationships with both clients and a wide range of internal stakeholders

The Perks

• Unlimited paid holiday and flexible sick leave

• Your well-being and personal life are important: We now also offer paid medical leave and a paid parently leave policy

• Make use of our remote work policy and work 2 months abroad from a different country

• Development & learning opportunities through regular check-ins with your team lead, team exchanges, and development reviews

• Education budget, that allows you to grow professionally and explore new ideas

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Compensation Range: $55K - $65K