Service Desk Engineer

We are looking for a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks. You will answer queries on fundamental technical issues and offer advice to solve them.

An excellent Service Desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Diagnosing issues with computer software, peripherals, and hardware;
• Determine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Redirect unresolved issues to the next level of support personnel;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Providing basic computer training;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements in procedures.

Requirements

• Proven experience as a service desk technician or other customer support role;
• Tech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks;
• Base knowledge of the cloud-based environment (Google Suite, Atlassian, etc…);
• Good understanding of computer systems, mobile devices, and other tech products;
• Ability to diagnose and resolve basic technical issues;
• High-level communication skills;
• Customer-oriented and cool-tempered;
• BSc/BA in IT, Computer Science, or a relevant field.

Benefits

🎰 Join us to be a part the international iGaming market of a Top European solution provider;

💰 A nice bonus system as a cool addition to your salary;

📆 Unlimited vacation and sick leave. Yes, we care about people;

📈 Investing in your growth. You have a budget for self-study;

🏥 Healthcare coverage for Ukrainian and other EU countries;

🫂 Consultations with a corporate psychologist;

🇬🇧 Compensation for foreign language courses;

🎁 Gifts for personal life events;

☕️ With us, you will no longer see hyper-control and micromanagement;

🏢 You can choose work format: fully remote, office or hybrid

🖥 Modern work equipment;

🚚 Support of relocation to our hubs;

💕 Friendly team, that will understand and support you;

⏳ Flexible working hours based on tasks completion. From 9:00-11:00 AM.