CRM Platform Manager (12 month Fixed Term Contract - renewable/convertible )

At Goodnotes, we're looking for a CRM Platform Manager to own the technical operations and strategic enablement of our large-scale CRM campaigns and management. The role involves managing the day-to-day operations of our CRM platform, building and maintaining scalable segmentation logic, and collaborating with Engineering, Product, and Data teams to maintain and evolve CRM system architecture.

Requirements

• 5+ years of experience working hands-on with enterprise CRM platforms (e.g., Braze, Iterable, Salesforce Marketing Cloud)
• Proven experience managing CRM platform maintenance, troubleshooting, and end-to-end implementation of new features or use cases
• Strong understanding of user data flows, event tracking, identity management, and how CRM integrates with data warehouses or CDPs
• Comfortable with tools such as SQL, JSON, API documentation, and campaign logic (e.g., triggers, delays, conditions)
• Experience working with Engineering and Product teams on data instrumentation, system scalability, and experimentation infrastructure
• Ability to think proactively about CRM tooling needs and advocate for platform improvements that enable better campaign outcomes and user personalization

Benefits

• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents