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Girl Scouts of the USA
Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.
Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.
You Will
The Council Partnership Office drives movement wide sustainable growth and health through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of work between and among GSUSA and council leadership to ensure movement wide collaboration, trust and success. The team ensures GSUSA is offering excellent communications and customer service to councils
POSITION SUMMARY
This position is a council executive team member support role, creating lasting and replicable customer support solutions through use of technology and business processes whenever possible. The position is a crucial member of the Council Partnership team, working collaboratively with a wide range of CP and other community team members, to support council needs. This position displays a high degree of user experience awareness, excellent troubleshooting and listening skills, and is solution oriented and data driven.
ESSENTIAL RESPONSIBILITIES - Primary duties of the position
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Projects include but are not limited to: support , leads project management implementation and training for community business planning tied to org wide strategic plan.
This includes but is not limited to creating and maintaining documentation of changes and upgrades to sites, managing digital experience/site architecture interns, communicating and promoting site changes and upgrades to Movement stakeholders, and assisting GSUSA site owners with implementation of site improvements.
Supports team administrative needs including contract management, organizational planning, GSUSA council events calendar, council leadership contact management, meetings and calls
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
REQUIRED COMPETENCIES
Administrative coordination duties or may support Executive Team with confidential, administrative support; Individual Contributors who may have responsibility for projects or processes and who are still developing.
- 5+ years relevant experience in support role of large teams and highest priority customers. Exercises tact and an appropriate sense of urgency when responding to customer needs.
- Thoughtful and skilled problem solver, using listening skills, empathy and user experience knowledge to identify and develop effective solutions for a variety of stakeholders. Demonstrates strong problem-solving ability, including within tight timeframes and with multiple customers. Ability to prioritize and multi-task while meeting deadlines.
- Strong process thinker who creates long lasting replicable solutions through use of technology, documented business processes, and effective people training
- Must have strong technical skills, Microsoft Suite, and ability to learn new applications quickly. Has a good understanding of the experiences, products, and services of GSUSA. Fosters innovation by seeing opportunities, not just issues or problems.
- Ability to manage expectations, outstanding organizational skills, strong reading comprehension and ability to communicate results. Demonstrates excellent written and verbal communication skills.
- Focuses on continuous learning and development. Works effectively within teams and cross functionally with other communities, contributing to everyone’s knowledge, skills, and processes.
REQUIRED TECHNICAL SKILLS
Office 365 or similar suites
Competency in PowerPoint or similar presentation software
Competency in Microsoft Excel or similar software
SharePoint suite
Wrike
Project management software
REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)
Degree or Equivalent Experience:
Bachelor’s degree or equivalent experience
Minimum Years of Experience: Minimum of five (5) years’ experience in corporate environment
SALARY RANGE: $60,900 - $70,000
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.
What We Offer:
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:
Paid Time Off:
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Other Benefits:
- Medical and Behavioral Health Coverage
- Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
- Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
- Access to Employee Engagement Groups
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT: This job operates in a professional office environment.
POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.
AAP/EEO Statement: GSUSA is an equal employment opportunity employer.
