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GigmosGI

IT Support Associate

Gigmo Solutions Pvt. Ltd specializes in enhancing customer support through innovative technology and a hybrid approach utilizing gig workers and AI.

Gigmos

Employee count: 51-200

India only

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The IT Support Associate will provide technical assistance, troubleshooting IT issues, and ensure smooth functioning of all systems, networks, and hardware across the organization.

Requirements

  • 3-6 years of experience in IT support or service desk roles
  • Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations
  • Hands-on experience with hardware installation and troubleshooting
  • Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting
  • Good understanding of antivirus, security tools, and backups
  • Excellent communication, problem-solving, and customer service skills
  • Ability to prioritize tasks and work under minimal supervision

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Gigmos

Learn more about Gigmos and their company culture.

View company profile

Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of the gig economy and artificial intelligence. Our innovative technology platform, Gigmos, allows us to onboard sharp and motivated gig workers from anywhere in the world. This platform ensures top-quality candidate onboarding by putting every potential candidate through a rigorous testing and ID validation process.

Once onboarded, we provide these workers on-demand through the Gigmos platform. We are also developing AI-based conversational bots that work in synergy with gig workers to enhance customer support services. This makes Gigmos the first-ever hybrid platform utilizing both human intelligence and artificial intelligence in perfect harmony to fulfill our mission of providing excellent customer support. Our commitment to efficient, quality service combined with the most advanced technology sets us apart in the information technology and services industry. Through Gigmo Solutions, we strive to elevate the standards of customer support and user experience for businesses across various sectors.

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Gigmos

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