The Patient Support Center Team Lead is responsible for leading the team to meet and exceed patient expectations regarding customer service, providing backup support, and ensuring department goals are met. The Lead spends roughly a quarter of their time on standard tasks and workflows to assist with volume and review live data to identify areas for improvement or support.
Requirements
- High school diploma or GED required
- Bachelor's degree preferred
- 1+ year of experience in a Patient Support Center preferred
- 2+ years of experience in customer service or healthcare settings required
- Previous leadership or team lead experience preferred
Benefits
- Comprehensive Health Coverage
- Life & Disability Insurance
- 401(k) Plan
- Paid Time Off (PTO)
- Flexible Benefits
