United States only9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. The Lead Patient Care Advocate will oversee the day-to-day operations and performance of the Patient Care Advocate team, providing day-to-day leadership and oversight to the PCA team, including performance management, coaching, and accountability.
Requirements
- 2+ years in healthcare support or customer service, with experience handling escalations or mentoring
- Prior experience in supervisory role
- Strong written and verbal communication, with a clear and empathetic style
- Ability to work independently and collaborate across time zones
- Comfortable in a fast-paced, high-growth environment with shifting priorities
- Familiar with tools like Zendesk, EMRs, scheduling platforms, and HIPAA/insurance basics
- Reliable internet and a quiet, dedicated workspace
- Availability during core business hours (ideally 6:30a – 3:00 PM PST)
- Commitment to data privacy, security, and company policies
Benefits
- Health, dental, and vision insurance
- Flexible PTO
- Work from home options
- Professional development budget
- Continuing education support
AT and US only