Service Coordinator - 12 Month Fixed Term Contract, Remote

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Service Coordinator – 12-Month FTC, Remote

We are looking for a Service Coordinator for a 12 month fixed term contract to act as a focal point for all enquiries relating to service contracts. Reporting to the Service Coordinator Team Leader, you will be responsible for the complete service agreement renewal process from provision of quotations through to order processing and handover to internal planning teams. You will ensure Getinge’s high standard of quality and care is consistently being reached.

Day to day responsibilities will include:

Contract Renewals:

• Prepare/send contract renewals to customers 3 months prior to expiry
• Negotiate and work with customers to finalise the agreement
• Proactively manage workload to minimise contracts finished without a renewal in place.
• Upsell/promote additional services available to customers
• To ensure all documentation is accurate before any further action is taken
• Manage key accounts

Provide quotations for additional work:

• Collate information from all relevant parties to ensure the quotation is correct
• Process order once received, informing all appropriate departments

Additionally:

• Complete supplier questionnaires including collating QA information, bank details, insurance certificates, H & S information, method statements and risk assessments
• Work as part of a team in the delivery of the department wide strategy to regain lost contracts and complete tenders for new business.
• To produce reports to indicate current and projected business activity relating to service agreements and lost contracts.
• Prioritise and organise a continuously changing workload, ensuring that a response is provided to all customer calls and enquiries.
• Collaborate/liaise with other departments to assist with the smooth transition between departments giving the customer a positive experience.

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.

What you need:

• Maths and English to GCSE level C or the equivalent
• Previous background in Contracts or Procurement would be desirable
• Experience and knowledge in Microsoft, especially in word, excel and data packages, with the ability to learn new CRM/ERP systems
• SAP experience desirable
• Attention to detail, conscientious honest, flexible, positive work ethic, customer centric and polite telephone manner

This is a homebased job role. Individuals will require a suitable workspace which must be in line with HSE regulations, and an adequate internet connection speed to be able to work remotely.

What we offer:

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.