India onlyGenpact is seeking a Consultant – ITIL &.Net Developer to work on building and deploying cutting-edge AI solutions. The role will involve providing SME support for BPM (.Net) related applications, ensuring services are delivered in line with agreed service level targets, and identifying and facilitating delivery of service improvements.
Requirements
- SME / Managerial level support for BPM (.Net) related applications
- Ensuring services are delivered in line with the agreed service level targets.
- Provide escalation point and give focus to addressing possible service delivery issues.
- Identify and facilitate delivery of service improvements.
- Ability to communicate effectively across complex and diverse group of stakeholders.
- Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
- Ability and flexible to work in a virtual environment across multiple time zones
- Flexible to work in non-standard hours in supporting global production systems
- Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams
- Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
- Should have in-depth knowledge on following.Net, SQL Server & JavaScript.
- Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.
- Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.
- Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
- Must have experience in Supporting 24x5 mission critical environments
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
United States