Manager of Content

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.

We are looking for a Manager of Content who is passionate about upskilling, reskilling, and the future-of-work and who can identify strategic content modularization opportunities, evaluate existing content for reuse, and create and manage the lifecycles of content improvement. The ideal candidate has demonstrable project management expertise. They are a confident leader excited to collaborate cross functionally to maintain a proactive approach to modularizing and updating content with alignment to both the voice of the customer (VOC) and industry trends.

This role, as with all people-manager roles at General Assembly, will be a “working manager” with its own portfolio of strategic projects and thus requires a leader with a “light touch” in terms of people management. While this role is intended to be content-facing, they should also expect to occasionally supplement client-facing project management needs when there is high volume, or otherwise deemed appropriate.

The Manager of Content will report to General Assembly’s Director of Learning Design and will standardize the decision framework to modularize content, develop the content incubation process, and orchestrate the content improvement lifecycles needed to strategically create or update content to meet our expected business needs and outcomes. They will become an expert of all content offerings, and diligently uphold the learning experience and design standards determined by the full learning team.

This role will support full-time, matrixed, and contracted contributors dedicated to learning experience design, contextualized development, flexible capacity, and content strategy.

This role is preferred to be U.S.-based with flexibility to be 100% remote.

Responsibilities:

• Consistent exploration and adoption of advanced technologies and approaches such as using Artificial Intelligence (AI) tools and methods via experiments and MVPs to enable us to develop content at faster speeds.
• Develop training materials and processes to educate or enable others to develop and maintain content using advanced technologies and approaches, such as the use of Artificial Intelligence and the creation of modular content.
• Standardize the decisionmaking process around when Product can strategically and proactively modularize content for reuse.
• Create and manage content improvement lifecycles that align to the speed-of-change within those industries, working closely with Product Managers, Marketing, and Client leadership to incorporate VOC within your fluid lifecycles.
• Own the process of content incubation, inclusive of how to receive new content, where to store both incubated and core content, and what standards are needed to identify if, how, and when content is fit for reuse.
• Develop curricular assets and sales collateral for incubated or existing content such as high-level designs, one-pagers, sellable assets, and others.
• Project manage, uphold quality standards, and demonstrate ownership of the time and outputs of your learning resources, such as instructional designers, learning experience designers, and subject matter experts.
• Collaborate with others to source, onboard, and therefore foster a team of ready-to-deploy, full-time and contracted learning resources to satisfy your curriculum updates and new program builds.
• Become our in-house content expert with knowledge of what content exists, where it is stored, our Learning Experience standards, accumulation of knowledge that informs the content improvement lifecycles, and the standards required to pass content through incubation and into a core catalogue.
• Provide systematic feedback to content development teams over the quality and speed of incoming content for incubation.
• Engage General Assembly’s clients in design processes to uncover the core learning and developmental needs of their organization’s stakeholders.
• Implement the strategy and approach to modularized curriculum design for enabling flexible, stackable, learning products.
• Ensure your resources have the right tools, training, culture, and support to achieve organizational goals.

Qualifications:

• 5+ years of experience in adult learning with a specialization in content management, content development, or instructional design.
• Prior experience educating, persuading, and managing a variety of internal and external stakeholders, including clients, through content development conversations and design process milestones.
• Deep expertise in the creation and management of synchronous course programming in adult education settings for various personas such as B2C, B2B, B2G, including persons within leadership, practitioners, mid-career, and entry-level positions.
• Articulates and studies the complex personas found within numerous industry verticals.
• Exceptional communication skills and the ability to be thoughtful, diplomatic, and collaborative amidst ambiguity and organizational change.
• Project managed the content development process for programs across numerous industry verticals with measured success.
• Leveraged data-driven metrics to inform the continual and strategic improvement of content confidence and organization.
• Exceptional ability to develop curriculum for learning products, particularly with mapping and aligning curriculum to labor market data.
• Demonstrated ability to lead teams in a matrixed environment and collaborate cross-functionally with product management, marketing, instructor management, and client success teams.
• Facilitates workshops, chair cross-functional efforts or meetings, lead advisory boards, and interface with senior leadership.
• Passionate about GA’s mission to transform our students’ lives through learning and alignment with GA’s Statement of Diversity and Inclusion.
• An inherent sense of urgency and efficiency to manage concurrent change on multiple fronts.

Nice to have:

• Familiarity with technical skills, including software development, data science, UX, and adjacent fields.
• Knowledge of industry standards (e.g. SCORM, xAPI, Caliper) and tools (e.g., LCMSs, assessment and authoring tools, etc.).
• Familiarity translating learning science concepts into understandable language for a variety of stakeholders, including sales, marketing, and operations.
• Graduate degree in Education, Learning, or related field strongly preferred.

Competencies:

• Drives for Results
• Plans and Aligns
• Directs Work
• Builds Effective Teams

The anticipated annualized salary range for this position in the US market is $76,500 and $90,000. Salary will be determined based on experience, education, geographic location, and other factors. If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.

US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.

The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email [email protected] for country-specific pay range details and benefits offered.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.