Digital Customer Success & Reliability Leader - Americas

GE Vernova is a dedicated energy company focused on electrifying the planet and spearheading decarbonization efforts through innovative technologies.

GE Vernova

Salary: 104k-174k USD

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Job Description Summary

At GE Vernova, the Americas Digital Customer Success & Reliability Leader is responsible for driving customer success and business growth across the post-sales customer lifecycle for Digital solutions. The position leads a team across the Americas, supporting customers through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and advocacy. This role impacts the team’s ability to achieve service, quality, and timeliness objectives, while operating within established policies and processes. The role requires strong operational judgment, leadership, and cross-functional collaboration to deliver customer outcomes and business results.

Job Description

Roles and Responsibilities

Deliver world-class predictive analytics and monitoring solutions by combining industry expertise, equipment knowledge, software capabilities, and strong customer relationship management
Lead a small to medium-sized team of professionals across the Americas, driving customer outcomes, operational performance, and team development
Influence functional strategy, including resource planning, execution priorities, and policy development within the area of responsibility
Assess business challenges and recommend best practices to improve products, processes, and services
Apply strong judgment to solve complex problems across operational, technical, product, engineering, and service environments
Develop thoughtful, data-informed recommendations by evaluating information, asking the right questions, and engaging the appropriate stakeholders
Identify and implement solutions outside of established approaches when needed to meet customer and business objectives
Lead functional initiatives and projects, communicating complex concepts clearly and influencing cross-functional stakeholders
Stay informed on industry trends and emerging customer needs to help shape continuous improvement and business performance

Required Qualifications

Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience
Candidates with a high school diploma / GED must have at least 12 years of relevant experience in Services and Digital Customer Reliability
Minimum of 10 years of professional experience in the Services and Digital Customer Reliability segment
Demonstrated experience in customer-facing, service-oriented, and digital reliability environments
Candidates must be legally authorized to work in the country where the role is posted and to which they apply, without requiring current or future sponsorship

Desired Characteristics

Significant experience in thePower Generationindustry, with a strong background in aftermarket and services-focused leadership roles
Excellent oral and written communication skills
Strong interpersonal, collaboration, and people leadership skills
Demonstrated ability to analyze complex problems, develop practical solutions, and drive execution
Proven track record of leading programs and projects across cross-functional teams
Strong ability to plan, document, communicate, and execute strategic programs
Solid project management skills with the ability to manage multiple priorities effectively

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

- This is a remote positionApplication Deadline: May 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on April 16, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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About the job

Apply before

Jun 17, 2026

Posted on

Apr 18, 2026

Job type

Full Time

Experience level

Director

Salary

Salary: 104k-174k USD

Education

Bachelor degree

Experience

10 years minimum

Experience accepted in place of education

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About GE Vernova

Learn more about GE Vernova and their company culture.

View company profile

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. Founded on February 28, 2023, GE Vernova builds upon over 130 years of experience in the energy sector. The company is the result of a spin-off from General Electric, bringing together a broad portfolio of energy technologies and services.

With approximately 75,000 employees globally and operations in over 100 countries, GE Vernova is a significant player in energy production. The company boasts a technology base that generates about 25% of the world's electricity, leveraging approximately 55,000 wind turbines and 7,000 gas turbines. The organization is committed to sustainable energy solutions, aiming for carbon neutrality in its operations by 2030. Under the leadership of CEO Scott Strazik, GE Vernova unites its legacy of innovation with modern energy demands, delivering solutions that are vital for health, safety, and improving the quality of life while embracing the urgent need for action against climate change.