Resilience Intelligence Director

Job Description Summary

Job Description

Job Overview

The Intelligence Director for the Resilience Center of Excellence plays a critical role in enabling an anticipatory, data‑driven, and action‑oriented risk and resilience posture across business operations. This role is responsible for developing, integrating, and operationalizing real‑time and forward‑looking intelligence that informs both strategic, long‑term risk mitigation and short‑term risk monitoring, escalation, and response.

As a core partner to Resilience Directors, Strategy Leaders, and Supply Chain Leaders, this role ensures that intelligence outputs translate into decision‑ready insights, clear risk narratives, and prioritized actions that shape operational and supply chain resilience strategies. The Resilience Intelligence Director serves as the connective tissue linking enterprise risk sources, external data, internal operational signals, and initiatives within the Resilience Center of Excellence.

Because the enterprise intelligence capability is newly established and rapidly evolving, the Resilience Intelligence Director will play a foundational role in shaping its strategy, operating model, and long‑term direction. Success in this role requires a builder mindset—someone who can design and stand-up new processes, define analytical frameworks, and mature the program’s capabilities while also delivering immediate value to the business.

The ideal candidate brings deep experience in resilience‑focused intelligence, including supply chain risk intelligence, geopolitical and macroeconomic risk, and operational or market intelligence, and is an exceptional cross‑functional collaborator with strong business judgment and exceptional business acumen, capable of translating complex risk signals into clear, decision‑ready insights that inform enterprise‑level resilience and supply chain actions.

Key Responsibilities

Enterprise Risk Intelligence & Analysis

• Build, manage, and continually refine the enterprise’s intelligence framework spanning geopolitical risk, supply chain risk, regulatory changes, climate and physical threats, technology disruptions, and emerging operational hazards.
• Conduct ongoing analysis of global and regional risk signals; integrating internal data and external intelligence to generate decision-relevant insights tailored for Segments and Functions.
• Produce and deliver actionable risk assessments with explicit implications for business continuity, supply chain resiliency, customer commitments, and operational execution.

Business and Strategic Partnerships

• Support Resilience Directors in translating intelligence into long‑term mitigation priorities and strategic planning inputs.
• Provide forward‑looking, threat‑based analysis to inform Segment‑ and Function‑level resilience strategies.
• Co‑develop risk scenarios, materiality assessments, and mitigation options for high‑risk operations, facilities, and suppliers.
• Advise business leaders with intelligence that supports decisions on sourcing, investments, inventory planning, site preparedness, and operational risk reduction.
• Build strong partnerships across Global Security, Supply Chain, Commercial, Regulatory, Government Affairs, Finance, Enterprise Risk, and EHS.
• Support development of materials for executive forums, strategic planning, and operational reviews.

Operational Risk Monitoring and Response

• Lead daily monitoring of acute risk indicators (weather events, geopolitical escalations, industrial action, transportation/logistics disruptions, supplier instability).
• Generate timely intelligence during crisis or incident response efforts, ensuring leadership has a clear understanding of developments of a situation/incident and potential impact.
• Coordinate closely with Crisis Management, Supply Chain, Security, EHS, and regional teams as part of integrated incident awareness and response.

Tools, Data, & Visibility Enablement

• Design, deploy and manage a hybrid intelligence ecosystem, leveraging traditional research driven intelligence methods (open-source research and qualitative analysis) alongside external risk intelligence platforms to support global risk monitoring and analysis.
• Evaluate, recommend, and operationalize third-party intelligence platforms to augment internal capabilities, with preference for experience using tools such as Everstream (supply chain risk) and Everbridge (critical event monitoring and alerting).
• Enhance and integrate intelligence tools, platforms, and dashboards (e.g., risk intelligence platforms, supply chain visibility tools, climate databases, operational monitoring systems).
• Work with data, technology, and analytics partners to improve resilience data pipelines, alerting, and automated signal detection.
• Translate technical outputs into intuitive business‑friendly visualizations and reporting.

People Leadership & Team Management

• Directly manage and develop intelligence analysts and/or contractors, including goal setting, performance management, coaching, and capability development.
• Set clear priorities and workflows for the intelligence function, balancing proactive analysis with rapid response during disruptions.
• Build a high‑performing, collaborative intelligence team capable of operating across regions, time zones, and functional stakeholders.
• Establish standards for analytical rigor, quality control, and consistency of intelligence outputs.

Governance, Reporting & Continuous Improvement

• Maintain a structured cadence of intelligence reports (daily/weekly/monthly), thematic deep dives, and trend analyses.
• Contribute to enterprise resilience KPIs, dashboards, outage tracking, and incident analytics.
• Drive continuous improvement of the intelligence operating model in partnership with the Resilience COE.

Qualifications

Required:

• Bachelor’s degree in Business, Economics, Risk Management, Political Science, Analytics, Supply Chain, or related discipline.
• 5+ years of business intelligence, geopolitical risk, market intelligence, or operational risk analytics experience, ideally supporting global operations or supply chains.
• Proven ability to analyze complex information and distill it into clear, concise insights for executive audiences.
• Strong understanding of risk frameworks, business operations, and global market dynamics.
• Experience managing intelligence platforms, risk monitoring systems, or data visualization tools (e.g., PowerBI, Tableau, ArcGIS/Esri).
• Strong written/verbal communication skills and the ability to influence stakeholders at all levels.
• Demonstrated experience managing people (direct reports and/or embedded analysts), including hiring, performance management, and team development.

Desired:

• Proven ability to build or scale new programs, standing up structure, processes, and tools in an emerging or rapidly evolving environment.
• Experience working in or with manufacturing, healthcare, life sciences, or complex global supply chains.
• Professional experience in risk intelligence platforms, resilience tools, or supply chain visibility technology.
• Ability to operate with ambiguity, synthesize diverse data sets, and maintain situational awareness during fast‑moving events.
• Proactive, highly collaborative, and solutions‑oriented.
• Master’s degree or professional certification related to intelligence, risk, or analytics.

Competencies:

• Strategic thinker with strong analytical skills
• Highly collaborative; strong relationship builder
• Able to balance long-term thinking with rapid tactical action
• High attention to detail with ability to see big-picture implications
• Executive-ready communication skills
• Bias for action; comfortable operating in urgent or ambiguous situations
• Proven people leader with the ability to build, scale, and lead analytical teams in evolving or ambiguous environments