M365 SharePoint & OneDrive Technical Product Manager

Job Description Summary

Job Description

Role Summary

The SharePoint & OneDrive Technical Product Manager owns the vision, strategy, and end-to-end service lifecycle for SharePoint Online and OneDrive for Business at GE HealthCare. This role blends product management, service ownership, governance, and user enablement to deliver a secure, reliable, and intuitive collaboration platform that scales globally. You will partner through M365, Security, Legal, Compliance, IT Operations, Support, and business stakeholders to ensure the platforms meet enterprise standards while driving adoption and measurable business value.

What Makes This Role Exceptional

You influence how GE HealthCare collaborates. Your strategy influences how thousands of colleagues securely create, share, and manage content across the enterprise.

You own a mission-critical platform. SharePoint and OneDrive sit at the center of knowledge, workflows, and Microsoft 365 collaboration.

You deliver measurable impact. From governance and automation to adoption and learning, your work improves productivity, collaboration, reduces risk, and lowers support burden.

You enable users at scale. By building standards, templates, and learning programs, you help every team get more value from the platform.

Key Responsibilities

Product Strategy & Roadmap

Guide the vision, roadmap, and prioritization for SharePoint Online and OneDrive for Business, aligning outcomes to adoption, user satisfaction, risk reduction, and ROI.

Maintain a prioritized backlog of platform enhancements, templates, automation, and operational improvements; define success metrics and communicate progress to stakeholders.

Service Ownership & Operations

Own end‑to‑end service delivery for SharePoint and OneDrive, including availability, reliability, capacity planning, change management, and incident/problem management.

Serve as the primary point of contact and escalation owner, partnering with Level 2/3 and Executive Support teams to resolve complex issues.

Lead root cause analysis and define remediation plans for escalated incidents; conduct retrospectives and ensure corrective and preventive actions are implemented.

Monitor platform health and key performance indicators, working closely with support teams to proactively identify and resolve issues.

Govern and support intake processes, including SharePoint site provisioning and approved application integrations.

Governance, Security & Compliance

Ensure SharePoint templates, provisioning patterns, and configurations align with GE HealthCare brand standards, governance requirements, and information architecture principles.

Partner with M365, Security, Legal, and Compliance teams to ensure appropriate access controls, data handling, and policy compliance across the platform.

Support Model & Documentation

Define and maintain standard operating procedures (SOPs) for support, intake, and steady‑state operations.

Optimize the support model by shifting appropriate requests to Level 2/3 resources through process design, access alignment, and targeted training.

Develop and maintain high‑quality knowledge base articles, technical support guides, and troubleshooting documentation for Levels 1–3.

Review support trends with L2/L3 teams, maintain active issues and enhancements log, and communicate remediation plans and status updates at established intervals.

Adoption, Training & Community

Analyze support and usage trends to identify user‑facing learning opportunities and develop targeted micro‑learning, tips, and best practices.

Partner with the Teams Product Manager to implement approved enhancements and updates, ensuring a cohesive and integrated collaboration experience.

Co‑create and sustain peer‑to‑peer Teams communities to share critical updates, tips, and learning resources that drive adoption and responsible usage.

Analytics & Continuous Improvement

Prepare and deliver usage, adoption, and service analytics to inform decision‑making and continuous platform improvement.

Use data and feedback to refine the roadmap, enhance user experience, and reduce support demand over time.

Required Qualifications and Skills

• 7+ years in product management, service ownership, or platform operations for enterprise collaboration or SaaS platforms.

• 5+ years administering or managing SharePoint Online and OneDrive for Business in large, regulated enterprises.

• Strong grasp of information architecture, governance, and Microsoft 365 security/compliance capabilities (labels, DLP, retention, eDiscovery).

• Demonstrated experience defining KPIs, analyzing usage/health data, and using insights to guide priorities and measure impact.

• Proficiency with SharePoint, PnP, and Graph PowerShell modules for administration/automation.

• Excellent communication and stakeholder management skills; able to translate technical concepts into clear, user-friendly guidance.

• Experience working within ITIL or similar service management frameworks (incident, problem, change).

Preferred Qualifications and Skills

• Microsoft 365 Certified: Enterprise Administrator Expert; or Microsoft 365 Certified: Administrator Associate; or related Microsoft certifications.

• Experience with SharePoint site designs, PnP provisioning, search customization, and metadata-driven experiences.

• Familiarity with Power Platform (Power Automate, Power Apps) and lifecycle management in enterprise environments.

• Background in change management, training programs, and community-building for enterprise platforms.

• Exposure to Copilot for M365 readiness (data quality, permissions hygiene) and responsible AI considerations for content access.

Additional Information