Field Service Engineer I - St. Louis, MO

Job Description Summary

Job Description

Work Location: St. Louis, MO

Responsibilities:

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

• Perform troubleshooting and basic service repairs on customer equipment

• Assist more experienced field engineers with equipment installations and more complex repairs

• Proactively engage with other team members to ensure appropriate solution for the customer

• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.

• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Basic Qualifications:

• Educational and Technical Requirements

  • Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment

  • Or high school diploma/GED and 4 years of relevant experience

  • Or a graduate of the GEHC Apprentice Program

• Must have and maintain a valid Driver’s License

• Experience with Web applications as well as Microsoft suite of products

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule, including weekends

• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Physical Requirements:

• Ability to lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time.

• Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.