Gainwell TechnologiesGT

Manager Service Delivery (Remote in US)

Gainwell Technologies is a healthcare technology company that provides digitally enabled services and solutions for health and human services programs, focusing on improving outcomes for vulnerable populations.

Gainwell Technologies

Employee count: 5000+

Salary: 93k-133k USD

United States only

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We are looking for a leader who will be responsible for a team of business analysts, configuration and product specialists who will implement one or more of our products from the Gainwell portfolio. Who is also well versed in the product’s future plans. Manages product implementation teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients. Manages end to end implementation activities ensuring that project specific objectives are met; develops implementation practice plans; reviews and resolves issues and problems related to staffing and estimating and client concerns.

Your role in our mission

  • Leading work stream leaders while coaching and mentoring.
  • Has experience with staffing and hiring, ensuring staff is trained on product features and functions.
  • Manages planning and product implementation.
  • Works with various Gainwell departments and teams in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.
  • Equal balance between strategic VS tactical and planning VS execution.
  • Manages and ensures delivery of products meet client and company expectations and needs.
  • Trains and evaluates employees to enhance their performance, development, and work product.
  • Plan, implement, and maintain infrastructure solutions that support current and future business needs.
  • Develop and follow systematic processes to monitor system performance, troubleshoot issues, and apply updates or patches in a timely manner.
  • Maintain detailed records of system configurations, policies, and procedures; regularly report on performance metrics and improvement initiatives.
  • Provide guidance and mentorship to technical staff, delegating tasks effectively and ensuring the team’s professional growth.

What we're looking for

  • Computer science or similar degree
  • 3-5 years of professional supervisory or management experience
  • Experience working within healthcare industry (Knowledge of care management, claims, encounters, managed care and/or financials.
  • Experience working with company products and operating systems
  • Experience working with proposals in a project management setting

What you should expect in this role

  • Opportunities to travel through your work (0-10%)
  • This is a full-time permanent regular salaried (W-2) employee position.
    • Monday through Friday work schedule (40 hours per week).
  • Health (medical, dental, vision) benefits start on day 1 of employment.
  • Company match 401K and other benefits available within months of starting.
  • Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
  • Company provided computer for work use.
  • For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
  • We will accept applications on an ongoing basis until this position until April 18, 2025.

The pay range for this position is $93,400.00 - $133,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 93k-133k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Gainwell Technologies

Learn more about Gainwell Technologies and their company culture.

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At Gainwell Technologies, we are at the forefront of pioneering advancements in health and human services. Through groundbreaking technology, we are revolutionizing how public sector agencies and commercial health plans operate and deliver care to millions. Our innovative solutions are designed to enhance outcomes, improve efficiency, and ensure the integrity of vital healthcare programs. We harness the power of data analytics, cloud-based platforms, and digital tools to create a more connected and responsive healthcare ecosystem. Our commitment to innovation is unwavering as we develop and implement next-generation systems that address the complex challenges facing the healthcare industry today. This includes modernizing Medicaid management systems, developing sophisticated data repositories for public health, and creating AI-powered tools to improve member engagement and provider experiences. We empower our clients with scalable and flexible technologies that not only meet current needs but also anticipate future demands, ensuring they can adapt to the ever-evolving landscape of healthcare.

Gainwell Technologies is dedicated to fostering a culture of innovation where new ideas are encouraged and transformative solutions are born. We invest in research and development to explore emerging technologies like artificial intelligence, machine learning, and blockchain, seeking new ways to drive meaningful improvements in health and human services. Our team of experts collaborates closely with clients to understand their unique challenges and co-create solutions that deliver tangible results. By focusing on technological breakthroughs, we aim to simplify complex processes, improve access to care for vulnerable populations, and ultimately contribute to healthier communities. Our work impacts millions of lives, and we are driven by the mission to make healthcare more efficient, effective, and equitable for everyone. Through continuous innovation and a deep understanding of the health and human services domain, Gainwell Technologies is shaping the future of healthcare technology.

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Gainwell Technologies

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Gainwell Technologies hiring Manager Service Delivery (Remote in US) • Remote (Work from Home) | Himalayas