Remote Solutions Architect - AI-Driven Customer Success

Gainsight is the Customer Success company, committed to ensuring Success For All: our customers, our employees, our partners, and our community. At Gainsight, we recognize the critical role that customer success plays in driving business growth. Our platform combines customer success capabilities with product experience solutions, enabling companies to improve revenue, enhance customer retention, and foster product advocacy. We believe in a human-first approach, allowing businesses to deepen their understanding of customer needs and engage with them on a more meaningful level.

Founded in 2009 and headquartered in San Francisco, California, Gainsight has rapidly emerged as a leader in the customer success software industry. Our innovative tools equip organizations with the necessary insights to build stronger relationships with their clients. This enables businesses to proactively manage customer journeys and create tailored experiences that lead to increased satisfaction and loyalty. With the recognition of being named a Leader in the 2024 Gartner® Magic Quadrant for Customer Success Platforms, Gainsight continues to enhance its offerings through advanced analytics and insights that drive user engagement and product adoption.