United States onlyAbout Fresh Clinics
At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.
Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams.
As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry.
At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.
The Role
Fresh Clinics is rapidly expanding in the U.S. and is looking for a customer-centric Account Manager to join our team. In this role, you’ll report to our U.S. Head of Growth and Customer Success, playing a critical part in ensuring the success and satisfaction of our clients.
As an early team member, you’ll be instrumental in fostering long-term relationships with our customers, primarily entrepreneurial nurses launching and growing their Med Spa businesses. Your expertise in customer relationship management and deep understanding of the aesthetic will be essential in driving client retention, satisfaction, and growth.
We’re looking for a proactive, results-driven individual who thrives in fast-paced, high-growth environments. This is a unique opportunity to shape and scale the account management function within an innovative, mission-driven organization redefining the aesthetics industry.
What We Offer:
Ability to gain experience in a fast-growth MedTech company.
Experience working on high-profile and strategic customer initiatives.
Flexible working arrangements, including remote work options
Opportunity to visit clients on-site and host Fresh community events in a variety of locations.
A chance to build meaningful relationships with entrepreneurial clients and help them succeed.
A Week in the Life:
Manage & Grow Accounts: Serve as the primary point of contact for a portfolio of customers, ensuring their success with Fresh Clinics.
Drive Customer Success: Provide strategic guidance to customers, helping them maximize their use of Fresh Clinic’s offerings and achieve their business goals.
Retention & Expansion: Identify opportunities to expand customer relationships, including adding additional services and solutions.
Customer Advocacy: Gather client feedback and collaborate with internal teams to refine our offerings and enhance customer satisfaction.
Problem-Solve: Proactively identify and address client challenges, ensuring a seamless and supportive customer experience.
Collaborate Cross-Functionally: Work closely with business development, clinical, marketing, and product teams to improve the customer experience.
Track & Report: Monitor key account metrics, track customer health, and ensure proactive engagement to mitigate churn.
Who You Are:
A customer-centric professional with a natural ability to build relationships and establish trust.
A proactive problem solver who thrives in a fast-paced environment and takes ownership of customer success.
A confident communicator with exceptional interpersonal skills and the ability to engage clients across different channels.
A strategic thinker who can identify opportunities to add value and drive customer growth.
Passionate about the healthcare and aesthetics industries, with a strong understanding of their unique challenges and opportunities.
We’d Love for You to Have:
3+ years of experience in account management, customer success, or a similar client-facing role within a healthcare or MedTech company.
Experience in the aesthetics industry with a familiarity of the relevant products and services.
A track record of successfully managing and growing client relationships.
Exceptional communication and presentation skills, with the ability to convey complex ideas clearly and persuasively.
Familiarity with Slack, Google Workspace, and HubSpot.
Our Employee Benefits
- 100% covered medical, dental and vision benefits
- 401(k) retirement program
- Technology allowance to support remote work or equipment needs
- Annual off-sites and travel to unique destinations across the US for connection and collaboration
- Flexible PTO and working arrangements (remote, hybrid options)
- Phone plan reimbursement
If you're excited about joining a rapidly growing MedTech scale-up in the US and have the experience to drive meaningful impact, we'd love to hear from you – apply now!
Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.
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