Sr. Employee Relations Manager

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides expert, trusted and comprehensive advice across the full spectrum of the Human Resources function in a wide range of employee relations matters including performance management, workplace investigations, pay concerns, work environment concerns, employee policy and program questions, separation of employment reviews, and high-risk employee relations cases.
• Handles highly complex and confidential HR, Human Rights, Compliance, Ethics, and Legal investigations for all Company business lines.
• Provides counsel, advice, and recommendations in compliance with all regulatory requirements, company policies, and union contracts to ensure the uniform and equitable treatment of employees. Consults with the Legal, Compliance, Human Rights, and other departments as necessary.
• Provides guidance and direction regarding performance management plans and all aspects of progressive discipline and documentation.
• Identifies root cause issues in employee engagement and provides conflict resolution skills to both employees and managers.
• Follows service level agreements in timely response and follows up to issues including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes. Escalates sensitive or critical issues appropriately.
• As requested, provides education, training, and coaching to managers on conflict management, crucial conversations, performance management, harassment, and other HR related topics.
• Provides emergency response and crisis management support to employees.
• Facilitates exit interviews with voluntarily terminating employees when specifically requested.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires approximately 10%travel;

SUPERVISION:

• This position has no direct reports.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience
• SPHR, or SHRM-SCP is desired

EXPERIENCE AND SKILLS:

• With a bachelor's degree:8-12+ years of experience; With a master's degree 6+ years of experience in a progressing role in Employee Relations.
• Experience in labor relations desired including negotiations and education.
• Demonstrates good judgment and objectivity in decision making and in recommendations provided.
• Demonstrates the ability to work multiple cases of a diverse scope in a productive manner and can bring situations to an effective resolution thoroughly and timely. Must be able to manage multiple and conflicting priorities.
• Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations.
• Collaborates at all levels through listening, sharing, and building upon ideas, challenging others’ ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved.
• Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products.
• Demonstrates excellent communication skills - both written and verbal
• Has strong business acumen in addition to Human Resources skills.
• Has an unquestionable commitment to confidentiality, integrity, and privacy.
• Healthcare experience a plus.