Coaching Operations Specialist

“We enable greatness in people and organizations everywhere.”

FranklinCovey(NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leaderin Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com.

Title: Education Coaching Operations Specialist
Payroll Title: Sr. Operations Specialist
Division & Department: Education Coaching & Consulting
Reports to: Director, Coach Operations
Location: Remote – Anywhere in the contiguous United States - This position may work in the CST and/or EST time zones.
Compensation: Anticipated compensation for this position is $29-31/hour.

Job Summary
The primary role of the Coaching Operations Specialist is to deliver service and support to Leader in Me Coaches and ensure client retention. This includes the stewardship of approximately twenty to thirty coaches within an assigned territory. Through training, this individual will acquire knowledge on FranklinCovey offerings including tools, work sessions and training components for our solutions. To learn more about FranklinCovey Education Solutions, please visit www.theleaderinme.org.

Essential Job Functions

• Promote a positive cadence of accountability through timely and relevant communication to internal and external stakeholders.
• Book touchpoints (Onsite, Regional, Community, and Virtual Coaching) to maximize coaching capacity and minimize client expense.
• Develop and execute step-by-step coaching systems and synergize with cross-functional teams.
• Assist coaches with time management and organization through the Event Manager, Outlook and Bookings calendaring systems.
• Manage regional and community events through the Aventri registration system.
• Provide administrative support to the coaches with Salesforce.com, Google Apps, and internal systems.
• Provide technical support to the coaches with Bookings, Outlook, Evernote and Zoom.
• Participate in a yearly Coach Academy; engage in weekly Systems Action Team meetings.
• Complete all other duties/projects as assigned.

Basic Qualifications

• 2+ years of experience working within the K12 Education sector OR Education within the K12 Education sector
• Experience with Salesforce.com

Preferred Skills & Experience

• Organizational and interpersonal skills with the ability to listen well and build strong relationships with all stakeholders
• The ability to communicate clearly both verbally and in writing is essential
• Detail oriented, the ability to quickly learn new technologies, and strong technical acumen are fundamental, including a working knowledge of Microsoft Office and Google Suite
• Intrinsically motivated team players, with strong work ethic, and the ability to function independently

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/.

For more information regarding benefits in other locations, please email [email protected]

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.

Direct Reasonable Accommodation requests to[email protected].

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