CX Retail Agent, Full Time

Job Title

Job Description

Role: CX Retail Agent

Who We Are

Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. Or customers can get design guidance online or by visiting our retail stores in-person where they can not only get design guidance but also drop-off their artwork. We custom frame and ship our product directly to the customer or to a retail store for pick-up in a matter of days, ready to hang.

Our brand inspires storytelling, and we strive to ensure your experience as a Framebridge employee is a meaningful chapter of your own history. We promise opportunities for team members to strengthen existing talents and develop new skills in themselves and with their coworkers, in an environment that empowers employees to deliver an extraordinary customer experience and make a meaningful impact.

Position Overview

This role sits at the heart of the customer experience—touching nearly every part of the business where it connects with our customers.

You are a natural problem solver, a strong communicator, and someone who genuinely enjoys helping others. You thrive in a fast-paced, collaborative environment and take pride in delivering thoughtful, high-quality service. A passion for design is a bonus, but a passion for people is essential.

In this role, you’ll gain deep knowledge of the framing process and be empowered to make decisions that are in the best interest of the customer. You’ll play a key role in making framing feel easy, enjoyable, and accessible for everyone.

Think: part customer experience, part operations, part problem-solving—and 100% focused on delivering happiness.

What You’ll Do

• Deliver world-class support across email, phone, and chat with a focus on thoughtful, personalized interactions

• Build strong customer relationships through active listening, clear communication, and creative problem-solving

• Use sound judgment to resolve customer inquiries quickly and effectively

• Navigate and utilize internal tools and systems with confidence (CRM, order management, payment tools, etc.)

• Work within a structured production environment while staying flexible and adaptable to changing needs

• Act as a key liaison between retail stores, CX, and production teams—ensuring clear, accurate communication across all partners

• Support live channels and broader CX initiatives as needed

• Balance multiple priorities across customer needs, store support, and team projects

• Provide clear, accurate guidance and support to retail teams

What You Bring

• 1–2 years of experience in customer service, retail, or hospitality

• Strong written and verbal communication skills with an engaging, customer-first approach

• Comfort working with browser-based tools and systems

• Excellent time management and organizational skills with strong attention to detail

• Ability to multitask across multiple channels and priorities

• A collaborative mindset and team-oriented attitude

• Availability to work a minimum of 24 hours per week, including some weekends

• Bonus: Experience with Adobe Photoshop (not required)

Why You’ll Love This Role

• You’ll have a direct impact on the customer experience from start to finish

• You’ll be empowered to make decisions that truly help customers

• You’ll work cross-functionally and gain exposure to multiple parts of the business

• You’ll grow your skills in a supportive, fast-moving environment

• You’ll help bring meaningful moments to life for our customers every day

Location:

• Remote

Framebridge is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make employment decisions without regard to race, color, national origin, age, religious beliefs, sex, disability, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.

Time Type

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.