Resource Coordinator

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Resource Coordinator serves as the administrator and gatekeeper of the Central Resources and Practices’ teams intake and scheduling process. This role owns the end-to-end workflow from regional business unit request submission through validation, prioritization, and assignment of appropriate resources.

What You Will be Doing:

Intake Administration

• Serve as the primary point of contact for corporate and regional business unit requests.
• Review, validate, and approve incoming requests to ensure completeness, accuracy, and alignment with established criteria.
• Act as gatekeeper to ensure appropriate and properly scoped work is routed to Central Resources and Practices teams.
• Communicate with requestors to clarify requirements or obtain missing information.

Scheduling and Resource Coordination

• Own the full lifecycle of scheduling from intake to assignment.
• Serve as a liaison between regional business units, Central Resources, the Practices, and any applicable third-party vendors/contractors.
• Assign appropriate technical and/or practice resources based on scope, availability, skillset, and priority.
• Maintain visibility into team capacity and workload balance.
• Monitor deadlines and adjust schedules as needed to support changing business needs.
• Support reporting needs related to intake volume, turnaround times, and resource utilization.

Workflow Process and Optimization

• Maintain and continuously improve the intake and scheduling workflow.
• Develop and document standard operating procedures related to request management and resource allocation.
• Identify process and/or skills gaps or inefficiencies and recommend improvements.
• Ensure alignment between Central Resources and Practices teams in scheduling priorities and execution.

What You Bring to Assure Success:

• Experience in project coordination, scheduling, operations, or resource management.
• Strong communication, organizational, and prioritization skills.
• Customer service oriented.
• Ability to manage multiple requests with high attention to detail.
• Proficiency in scheduling tools and enterprise systems (ERP, CRM, additional platforms, etc.)

Why Should You Apply? At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.