Business Applications Administrator
Formstack is a secure workplace productivity platform built to produce ingenious solutions to the everyday work that slow organizations down.
As the Business Application Admin, you'll spearhead the ongoing development of our SFDCdeployment and other GTM-centric tools. Collaborating with internal teams, your focus is onimproving operational efficiency for an outstanding customer experience. Your role involves dailyconfiguration, support, maintenance, and enhancement of our CRM platform, covering Flow, Custom Object Creation, Security/Role Settings, Visualforce Programming, Lightning Components, 3rd Party Integration, and Production Support.
What You'll Do-Salesforce administration and customizations, including, but not limited to: user management, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports in Lightning UI-Design and implement Service Cloud solutions to enhance customer support processes-Administer and provide support for CRM-integrated business applications including, but not limited to: Outreach, Chilipiper, Drift, Gong, Seismic, Zapier, and CLMs-Work cross functionally across revenue teams and management to coordinate the evaluation, scope, and completion of new development requests-Assist in training of new users, and grow the Salesforce.com skill set across the organization-Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes-Complete regular internal system audits-Improve data quality and management specifically relating to deduplication-Stay current with the newest Salesforce releases and enhancements, always looking for opportunities to continuously optimize and improve Salesforce and related business processes for our users and systems-Use Software Development Life Cycle (SDLC) practices effectively, ensuring organized, efficient, and high-quality Salesforce deployments and updates
Qualifications-Bachelor's degree or equivalent work experience-4+ years of experience as a Salesforce.com administrator-SFDC Administrator certification required-Very quick learner and comfortable navigating ambiguity -Works well under pressure, with ruthless prioritization-Demonstrated clear-communication across differing user groups and roles (technical and non-technical)-Experience integrating third-party systems with Salesforce-Familiarity with Agile development practices-Can operate with a high degree of autonomy in a remote work environment with remote teams
Nice To Have-General knowledge of the Sales, Customer Success, Customer Support and/or Marketing environments in relation to CRM strategies-Sales Cloud or Service Cloud certifications-Experience with Jira and Gearset, or comparable tools for change management and SDLC
What Formstack Offers for Full-Time Employees in the US and Canada:- Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.- Monthly Health & Wellness and Technology stipends- Half-day Fridays- Unlimited PTO for all employees.- 401k & Roth w/ safe harbor match (the US and Canada)- The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job- Company-paid conferences and extended learning opportunities- Yearly company and team gatherings
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.
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About the job
Apply before
Jun 06, 2024
Posted on
Apr 07, 2024
Job type
Full Time
Experience level
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About Formstack
Learn more about Formstack and their company culture.
Formstack is a secure workplace productivity platform built to produce ingenious solutions to the everyday work that slow organizations down. From eliminating paper forms to breaking digital silos, Formstack empowers anyone to quickly and easily build custom forms, create documents, and collect eSignatures—all without any specialized skills or coding.
Launched in 2006, Formstack is trusted by more than 22,000 organizations worldwide, including Cleveland Clinic, NHL, Netflix, Twitter, and Butler University, to digitize information, automate workflows and transform processes.
Since its founding, Formstack has focused on fostering a strong, remote-first company culture. The company was named to Inc.’s 2020 Best Workplaces, 2019 Indiana Breakout Tech Culture Awards Winner (Top-Rated Workplace), Indiana Chamber of Commerce’s 2019 Best Places to Work (for the fourth consecutive year), Built in Colorado's 2019 Best Places to Work in Colorado, and 2017 TechPoint Mira Awards Finalist (Company Culture of the Year).
The company has also experienced tremendous growth, recognized numerous years on the Inc. 5000 List and the Indianapolis Business Journal (IBJ) Fast 25, and Colorado Springs Chamber & EDC 2018 Industry Awards (New Business of the Year).
Tech stack
Learn about the tools and technologies that Formstack uses to build, market, and sell its products.
Formstack employees can create an account to update this tech stack.
Employee benefits
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Life insurance
We offer low-cost life insurance.
Disability insurance
We offer low-cost disability insurance.
Company meals
Enjoy lunch on us each Friday (whether you're in an office or remote)
Retirement benefits
Invest in your future with Formstack matching 401(k) contributions up to 5%.
Formstack
Company size
201-500
Founded in
2006
Chief executive officer
Chris Byers
Employees live in
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