Manager, Technical Documentation

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Ping Identity is looking for a Technical Documentation Manager to join our Knowledge Management team. Your primary responsibility is effectively managing a dynamic group of technical writers and the products they support. You will report to the Senior Director of Knowledge Management. You have a background in technical writing and exposure to the software industry.

As Technical Documentation Manager, you will bring your leadership skills to a role that requires excellent planning and coordination. You will meet regularly with your direct reports and maintain strong working relationships with Product Managers. In addition to your participation in the product content development cycle, you will be an important part of the Knowledge Management decision-making process. You will draw from your experience to ensure Knowledge Management and company goals are achieved. With the rest of the Knowledge Management team, you will help drive, define, refine, and maintain our content guidelines and best practices.

Responsibilities:

• Collaborate with project stakeholders to assess documentation resource requirements.
• Collaborate with other KM leaders to drive innovation in the documentation while ensuring consistency among processes and expectations.
• Manage a team of direct reports, including coordination of day-to-day activities.
• Observe and provide ongoing feedback to employees.
• Support Senior Director of Knowledge Management as required.
• Plan and manage schedules.
• Ensure employee adherence to Ping policies.
• Participate in the hiring process for new Knowledge Management employees.
• Ensure successful onboarding of new technical writers.
• Assist with the publishing of technical content.

Required skills and experience:

• 3-5 years of proven leadership experience
• 7-10 years of technical writing experience
• Exposure to the software industry
• Excellent planning, coordination, and time management skills

Desired skills and experience:

• Experience collaborating with other stakeholders to manage projects and design technical communication deliverables
• Experience contributing to the development and maintenance of team practices
• Experience in a company that delivers software solutions
• Experience with Oxygen XML and Asciidoc
• Experience with DITA and Docs as Code
• Experience with content management
• Some project management experience
• Experience with JIRA

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.