IT Technical Support Advisor 2nd/3rd Line

What began in 2003 as a small venture in a modest office in Hove Technology Centre, with just enough space for three desks, a whiteboard, and a kettle, has blossomed into one of the United Kingdom's foremost independent providers of essential business technology. Founded by Ralph Gilbert and Chris Goodman, Focus Group initially centered its operations on reselling voice minutes, commonly known as 'calls and lines', and complemented this with sales of telephone systems and broadband through strategic partnerships. This was the humble seed from which a technology giant would grow.

Recognizing the evolving needs of businesses, Focus Group seized opportunities to diversify its portfolio, expanding into a comprehensive suite of services including IT solutions, cyber security, connectivity, mobile services, and even energy. This strategic expansion, coupled with a steadfast commitment to customer service and technological innovation, fueled remarkable growth. Today, Focus Group boasts an annual turnover exceeding £150 million and serves over 30,000 businesses, ranging from small and medium-sized enterprises to large corporations, across a multitude of sectors. The company now employs over 1,000 individuals in offices spanning the UK, from the south coast to Scotland. Under the current leadership of CEO Neil Hall, who joined in January 2025, Focus Group continues its trajectory of growth and innovation, further solidified by significant investment from HgCapital Trust in 2024. The company's ethos, built on respect, integrity, ambition, and teamwork, remains central to its success, fostering a culture where new ideas are encouraged and a strong emphasis is placed on finding and retaining top talent.