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Fluent Trade TechnologiesFT

Technical Support Engineer Linux (UA)

Fluent Trade Technologies is a financial technology company providing ultra-low latency trading solutions for the FX and futures markets.

Fluent Trade Technologies

Employee count: 51-200

Ukraine only

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Description

Fluent Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.

Position Overview:

As a Technical Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.

Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.

Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Desired Skills & Experience:

  • At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
  • Knowledge of scripting languages such as Python or Bash.
  • Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
  • Troubleshoot complex technical issues and manage escalations to keep track of ongoing issues.
  • Understanding of networking principles, including telnet and TCP/IP.
  • Collaborate with other teams such as R&D, Integration, Project Management.

Nice to have:

  • Experience as an Integration engineer in production environments.
  • Experience in quality assurance (QA).
  • Background in finance.
  • Familiarity with Jira/YouTrack and ServiceNow.
  • Excellent verbal and written communication skills in English.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Ukraine +/- 0 hours

About Fluent Trade Technologies

Learn more about Fluent Trade Technologies and their company culture.

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At Fluent Trade Technologies, we are at the forefront of revolutionizing the financial trading landscape through our groundbreaking ultra-low latency technology. Our core mission is to empower faster and smarter decision-making within the high-stakes environment of financial markets by providing the world's fastest trading technology. We understand that in the digital age of trading, data is the most critical asset. Therefore, we have engineered a comprehensive, end-to-end solution that harnesses, creates, and distributes data with unparalleled speed and efficiency. Our next-generation, multi-asset trading platform is meticulously designed to serve the demanding needs of FX and futures markets, providing a significant competitive edge to our clients, which include hedge funds, global top-tier banks, and prime brokers.

Innovation is the cornerstone of our strategy. Fluent's technology is a full turnkey solution, offering modular components that can be adopted individually or as a complete, fully managed SaaS package. Our offerings include a unified API to all venues, a single distribution source to multiple users, and revolutionary pre-trade risk prevention controls. We provide connectivity to over 90 data sources through a single multi-asset unified API, covering the vast majority of primary FX trading venues worldwide. The technological backbone of our platform includes C++, Java, FIX, SBE, UDP, and Multicast protocols, ensuring robust and versatile data distribution. By combining connectivity, risk management, and price distribution into a single, seamless product, we are not just a service provider but a strategic partner, helping our clients to navigate market complexities, optimize their trading strategies, and unlock new levels of performance and profitability in an ever-evolving financial ecosystem.

Tech stack

Learn about the tools and technologies that Fluent Trade Technologies uses to build, market, and sell its products.

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Fluent Trade Technologies

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Fluent Trade Technologies hiring Technical Support Engineer Linux (UA) • Remote (Work from Home) | Himalayas