BE, PL + 3 moreIntellectEU is an international technology company focused on digital finance and emerging technologies. We are looking for a technically skilled, proactive L1/L2 Technical Support Engineer to enhance our support operations and ensure the highest levels of service availability.
Requirements
- Technical skills: Experience in technical support roles such as Technical Support Engineer, Application Support Engineer, with focus on L2 Support.
- Understanding of ITIL concepts including Incident, Problem and Event Management.
- Hands-on experience with Linux command line and system troubleshooting.
- Knowledge of containers and Kubernetes fundamentals (pods, deployments, logs, events, troubleshooting).
- Familiarity with networking basics (HTTP, DNS, load-balancing), REST APIs, and data formats (XML, JSON).
- Ability to inspect logs, configuration files, and interpret relevant diagnostics and traces.
- Experience with Temporal or similar workflow/orchestration platforms, including workflow state analysis, activity failures, retry policies, and event history inspection, is a plus.
- Security awareness (OAuth 2.0, SSL/TLS) is a plus.
- Experience with message-queue systems (e.g., IBM MQ, RabbitMQ, Kafka) is a plus.
- Basic scripting capability (e.g., Bash, Python) is a plus.
- Experience with monitoring and logging tools (ELK, Splunk, Prometheus, Grafana) preferred.
Benefits
- Excellent compensation and benefits package
- Medical insurance
- Sports activities
Poland
Portugal
Ukraine
United States
