United States onlyThe Senior Field Technician will provide Area and Branch onsite support for FLASH customers, who are local to a specific area. The Senior Field Technician may be assigned a company vehicle if their role requires it. When the company provides vehicles for Senior Field Technicians, they are to drive for company-designated business only. The Fleet Vehicle SOP covers the policies for driving a company vehicle as well as for employees who wish to use their personal vehicle for company-designated business and reimbursement for costs associated with this business use.
This will be a great role for you if you like to check things off your list, you are an over-communicator, great customer service skills, have strong focus, extreme attention to detail, and are skilled in PARCS and troubleshooting.
With the support of the FLASH Support Services team, the Senior Field Technician will be responsible for:
- Providing regional onsite support across multiple garages and parking lots that use all different types of FLASH PARCS equipment, ensuring that the FLASH equipment is fully functioning as well as troubleshooting issues that may arise.
- Overseeing the onsite installation tasks, when an installation occurs; this includes supporting associated installation contractors, making low voltage terminations, completing network installation, starting up and testing the equipment, and providing onsite training to the client.
- Communicating project updates to the Project Manager
- Communicating repairs to the client
- Documenting issues/resolutions daily in a ticketing system. Working with their manager to schedule/coordinate work and repairs for hardware failures that require contracted vendor involvement.
- Wearing and using PPE in accordance with our policies as reviewed in our FLASH University PPE Course.
- Mentor and train new hires and Field Technicians on product and skill knowledge, as needed.
Experience & Knowledge:
- Experience with increasing responsibility in a technical field, preferably in a parking industry related environment, typically acquired through 10+ years of experience.
- Experience communicating with colleagues and customers in a technical support environment.
- Customer success, project coordination or technical experience.
- PARCS experience, Access Control/CCTV experience, CompTIA A+, Network+ certifications are preferred.
- Comfortable using hand tools and a multimeter.
- Developing understanding of FLASH software solutions, capabilities, and installations; including a solid understanding of FLASH hardware and associated troubleshooting techniques.
- The ability to quickly learn and understand new hardware/electronic components.
- Ability to read, write, speak, and understand the English language in a business environment.
- Ability to work autonomously in an uncontrolled environment (parking garage).Experience with troubleshooting methodologies quality testing.
- General experience with low and high voltage wiring or commercial electrical knowledge.
- Experience communicating with colleagues and customers in a technical support environment.
- General knowledge of LAN/WAN networks and associated components.
- A valid U.S. Driver’s License.
- Bachelor’s Degree, Associate Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.
- Ability to use a personal computer and proficiency with other Microsoft Office applications.
What you will do when performing Senior Field Technician Role:
- Manage installations with guidance of Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager.
- Commission and test all aspects and functionality of Flash equipment at the completion of installation.
- Service, troubleshoot, and resolve issues.
- Be responsible for completing commissioning documents, onsite hardware client training, other written and verbal communications as necessary to the project and team communication.
- Make final terminations - low voltage control and network wiring connecting to the units/devices.
- Ensure client is fully educated and trained on use and maintenance of all hardware, systems, and equipment.
- Exhibit strong professional business ethics, including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FLASH’s core values.
- Ensure all hardware, systems, equipment are tested and working properly before leaving clients locations.
- Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope.
Join us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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