Verification Specialist (Bilingual-Spanish Speaking)

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking a Verifications Specialist who is fluent in speaking both English and Spanish to join our Outbound Verifications team.

What We Do:

We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

Who You Are:
You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.

As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.

An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.

A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do
A successful Verification Specialist (Bilingual-Spanish Speaking), performs outbound calls to verify the data of job applicants’ education and employment history and interviews former supervisors and references. This role will flag and re-verify discrepancies through appropriate sources and channels. Strong organization and prioritization skills, high attention to detail, effective time management and able to adhere to all Departmental procedures and Fair Credit Reporting Act regulations are all key components of this role.
Responsibilities:

• Outbound calling to verify job applicants’ education and employment history and researches any discrepancies in cases in an accurate and timely manner.
• The Verification Specialist will need to maintain an acceptable outbound call average will maintain quality of call attempts in accordance with departments KPI’s.
• Processes verification templates, making sure all forms are filled out properly and completely, along with properly documenting notes in the proprietary database system.
• The role is responsible for building and maintaining strong working relationships with multiple internal clients and communicates to all levels of management regarding the company, client information and/or general questions or concerns.
• Conducts all duties in accordance with FA policies, Fair Credit Reporting Act and any other state and federal laws.

• High School diploma or equivalent required. Associates degree preferred
• Fluent in both English and Spanish, with strong communication and interpersonal skills.
• 1+ years’ experience with verifications, background checks or research preferred.

• Excellent communication/customer service skills.
• Comfort with phone communication as main means of obtaining and confirming applicant information.
• Strong accuracy, attention to detail, and ability to work independently and/or as part of a team.
• Ability to multi-task, prioritizes, self-motivate, and effectively manage work schedule.
• Strong analytical and computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Planning, organizational, and time management skills – Ability to work in a fast-paced environment and meet deadlines.

• Starting wage of $13.52 per hour.
• Location: 100% Remote/Telecommute.
• Hours: Monday – Friday, 8:30am – 5:00pm ET (40-hour work week)

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive Time Off: Ability to accrue up to18 PTO days, 2 floating holidays and 9 paid company holidays based on a full calendar year.
• Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

Candidates from the following states/areas will not be considered for this position:

Arizona

California

Colorado
Connecticut
Hawaii
Illinois
Maine
Maryland
Massachusetts
New Jersey
New York
Oregon
Vermont
Washington
Washington D.C.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.