Join FICO's world-class team as a Site Reliability Engineering Lead Engineer, working from home in Mexico. Contribute to 24x7 operational support of cloud and hosted solutions, drive incident resolution, and implement disaster recovery tasks. Enjoy a highly competitive compensation and benefits package, inclusive culture, and opportunities for growth and development.
Requirements
- Strong problem-solving and analytical skills
- Excellent English communication and interpersonal skills
- Ability for building rapport and handling customers over high-pressure situations and escalations
- Proven experience with RedHat Enterprise Linux (RHEL)
- Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM)
- Support Knowledge of cloud platform Amazon Web Services (AWS)
- Experience with observability tools (Kibana, Splunk, Prometheus)
- Working knowledge of relational database systems (MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC)
- Experienced with LDAP design, implementation and networking
- Knowledge of Storage Management Solutions (SAN, NAS, etc.)
- Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures
- Familiarity with ITIL standards and technologies (ServiceNow)
- Scripting/programming experience in Puppet, PowerShell, PERL,.NET, Python, bash or UNIX Shell
Benefits
- Highly competitive compensation and benefits package
- Inclusive culture
- Opportunities for growth and development
- Work-life balance
- Employee resource groups
- Social events
