Team Lead Customer Support (d/w/m)

Fairment GmbH, founded in 2015 by Leon Benedens and Paul Seelhorst, is a Berlin-based company dedicated to promoting natural health and well-being through the power of fermentation and microbiome science. Initially focused on making the traditional art of fermentation accessible with DIY kits for products like kombucha, kefir, and sourdough, Fairment recognized the need for convenient and highly effective solutions for everyday gut health. This realization led to an evolution in their product offerings, expanding beyond fermentation kits to include a range of scientifically developed dietary supplements.

The company's mission is to educate consumers about the critical role of the gut microbiome in overall health and to provide high-quality, natural products that support it. Fairment emphasizes making complex health concepts understandable and actionable. Their product development is guided by a commitment to purity and efficacy, utilizing 100% natural ingredients and collaborating with doctors, biochemists, and gut health experts. Key innovations include Germany's first spore-based all-rounder probiotic, advanced enzyme formulations, and comprehensive gut health programs like the Biom-Balance Darmkur. Fairment aims to empower individuals to take control of their health from the inside out, fostering a community around conscious nutrition and holistic wellness. The company prides itself on transparency, quality, and a customer-centric approach, aspiring to improve the lives of millions across Europe by making microbiome health a cornerstone of daily well-being.

Fairment's approach combines traditional wisdom with modern scientific understanding. They offer a wide array of products, from their signature SuperMikroben® probiotics and EffektivEnzyme® digestive aids to prebiotic fiber complexes like Präzisiotikum® and gut-lining support with MegaMukosa®. Beyond supplements, they continue to provide resources and kits for home fermentation, encouraging a hands-on approach to healthy living. The company actively engages with its community through educational content, workshops, and responsive customer support, aiming to build lasting relationships and foster a deeper understanding of how a balanced microbiome contributes to a vibrant and energetic life. Fairment is committed to sustainability and ethical practices, including collaborations with social enterprises like the Delphin workshops in Berlin for aspects of their production and packaging.