Senior Director, Operations & Program Management

At Exterro, our strength is in how we efficiently deliver leading-edge products, support, and services to customers, and we’re proud to set the standard for success in our industry. To help us continue growing, we’re seeking an experienced Director of operations and Project Management to join a highly skilled team. The ideal candidate will have senior management experience in a dynamic setting. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The director of operations/PM will work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company.

Objectives of this Role/Responsibilities

• Drive critical initiatives from concept to launch.
• Lead communications and change management efforts.
• Collaborate with senior managers in the development of performance goals and long-term operational plans.
• Drive success in Release Readiness
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity.
• Work with project managers in the development of financial and budgetary plans.
• Analyze current operational processes and performance, recommending solutions for improvement where necessary.
• Develop strategic long-range plans to achieve strategic objectives.
• Drive employee experience and liaise with other corporate teams to improve experiences for team members.
• Create and manage the Professional Services organization’s fiscal operating/capital budget and expenses.
• Create and manage a Project Management Office supporting the Service organization’s strategy.
• Create and maintain robust Services organization performance metrics package utilized across the various business units up to and including the Board of Directors.
• Track business results, monitoring critical success factors and KPIs.
• Vendor onboarding, management and facilitation as needed including account setup, legal agreements, and training.

Required skills and qualifications:

• 10+ years in a senior leadership role in a field related to our industry.
• 10 years in a business operations role, preferably in a technology organization.
• Masterful organizational, communication, and leadership skills, backed by previous professional success.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
• Strong working knowledge of industry regulations and legal guidelines.

• Experience driving large scale change management & mind set shift.
• Strong experience planning and executing regular town halls and offsites.
• Ability to navigate and address conflict.
• Very comfortable presenting to CEO & C-suite leaders.
• Track record in leading and delivering complex large-scale projects and partnerships, often managing a range of internal and external stakeholders across a large organization.

Preferred skills and qualifications:

• Bachelor’s degree (or equivalent) in business administration or related field
• Experience in developing budgets and business plans.
• Experience in both Program Management and Project management.
• Superior negotiation skills for both internal and external purposes
• Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)

Please apply directly on our career's page https://www.exterro.com/about/careers/

Exterro is an equal opportunity employer, participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon successful passing of a background check. You will be required to sign a non-competition agreement for this role.

Exterro offers a competitive salary for this position and an excellent benefit package that includes medical, dental, and vision coverage, 401K, and more. For more information on the base salary range please contact careers@ exterro.com.