AU, CA + 3 moreFull-time Exempt
Direct Hire
100% Remote
$60,000 - $65,000
About Expressable:
Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.
About the Role:
We are looking for a compassionate and self-motivated Consultation Representative to join our growing team. You will be responsible for conducting phone consultations for both private pay clients and insurance-based clients and educating options for Expressable services that best meet the needs of those clients.
Our Consultation Representatives are the first point of contact for our clients serving as their introduction to our unique treatment model and dedication to high quality care. The ideal Consultation Rep has strong relationship building and communication skills. This position includes a minimum of six hours of telephone conversations each day. Employees in our fully remote environment should have a private home office and reliable internet connectivity.
Ability to work standard business hours Monday to Friday in the Pacific or Mountain time zones is preferred.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
What you would be doing at Expressable
- Provides prospective clients with phone consultations - answering inbound calls and conducting scheduled consultation appointments.
- Identifies, communicates, and educates clients on Expressable’s service options that best meet their needs.
- Coordinates with the Client Intake team to triage inbound insurance-based clients, verifying eligibility for services and submitting prior authorizations.
- Utilizes specialized knowledge and clinical scope of practice to identify possible diagnoses and match qualified SLPs on the team to meet client needs using the CRM and Cue.
- Schedules initial Evaluations with matched therapists.
- Writes detailed prospect notes following consultations and scheduling Evaluations to prepare the treating therapist with all necessary and clinically relevant information.
What you bring to Expressable
- Masters Degree in Speech Pathology or Communication Disorders
- 1 year post-fellowship clinical experience
- Experience treating a variety of diagnoses including both pediatrics and adults
- Competency in office productivity and collaboration tools such as MSOffice/Teams or Google Suite and Slack
- Experience with SalesForce is highly desirable
- Sales experience is a plus
- Ability to collaborate with a fully remote team
Key competencies for success in this role
- Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Relationship Building: Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.
- Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Benefits at Expressable
- Exceptional paid time off policies that encourage and support life balance
- 401k matching to ensure our staff have what they need to enjoy their retirement
- Health insurance options that ensure well being for the whole person and their family
- Hardware provided for home office setup
- Remote work environment that strives for connectivity through professional collaboration and personal connections
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.
We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.
Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.
Expressable participates in E-Verify.
Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR Director at ann.fuller@expressable.io.
Canada
New Zealand
United Kingdom
United States
