Product manager

Job title

Product Manager - Customer App

Contract

6 Months

Location

London (Hybrid - 3 days onsite; X2 days remote)

The Role

We are looking for an experienced Product Manager with strong app experience to support the ongoing development and optimisation of a large-scale customer-facing retail app used by millions of users. Working within a Digital Product team, you will partner closely with engineering, design, and business stakeholders to deliver new features, enhancements, and improvements across the app. You will play a key role in shaping product initiatives, prioritising delivery, and ensuring high-quality digital experiences for customers. This is a hands-on contract role suited to a Product Manager who can quickly embed into an established team, take ownership of product initiatives, and deliver value in a fast-paced environment. Please note: Candidates must have a minimum of 3 years' Product Manager experience working on a customer-facing app. Experience within retail or consumer digital products is highly desirable.

What You'll Be Doing

• Managing product initiatives across a customer-facing app
• Working closely with engineering teams, designers, and stakeholders to deliver new features and product improvements
• Defining product requirements and prioritising work within Agile delivery teams
• Translating customer and business needs into clear product outcomes
• Managing product backlogs, roadmap priorities, and feature delivery
• Supporting the evolution of digital loyalty and customer engagement features
• Improving digital customer journeys across key retail experiences
• Monitoring product performance and identifying opportunities for optimisation

Key Product Areas

You will support product initiatives across several areas of the app, including:

• Food Retail Experience
  • Enhancing digital experiences connected to food services and improving customer journeys.
• Loyalty Customer Engagement
  • Driving improvements to the digital loyalty experience and increasing customer engagement.
• Fashion Beauty Digital Experience
  • Supporting the development of fashion and beauty journeys within the app.

What We're Looking For

Required Minimum 3 years' Product Manager experience delivering customer-facing mobile apps

• Experience working closely with engineering and design teams
• Strong stakeholder management and communication skills
• Experience delivering products within Agile environments
• Ability to work autonomously and deliver quickly within contract roles

Desirable

• Experience working within retail or eCommerce
• Experience with high-traffic consumer apps
• Exposure to loyalty platforms or digital engagement products