Client Technical Support Senior

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

As a Client Technical Support Senior, you will be working independently and within groups, consulting with our clients to realize their project goals, configure the parameters and schedule the services needed to execute the processing and deliver results to the client.

What you’ll be doing

• In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications.
• Provides technical support, troubleshooting and process execution.
• Collaborating with internal groups to define process requirements for projects.
• Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
• Analyzing client data to validate accuracy and determine next steps.
• Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
• Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
• Monitoring accuracy and completeness of all assigned projects.
• Communicate status with team members and end users within client expectations.

What your background looks like

• 2+ years experience in a technical processing environment. Technical Bachelor’s degree in progress or complete.
• Basic programming skills and desire to develop skills within open systems environments. SQL and Alteryx skills preferred.
• Amazon Web Services (Athena and S3) and Visual Studio skills preferred.
• Strong PC skills in MS Office
• Strong attention to detail and organizational skills
• Excellent problem solving and analytical skills
• Ability to work independently
• Ability to communicate fluently in English
• Basic project management skills
• Excellent multitasking capabilities

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.